Veterinary Financial Coordinator

ethosveterinaryhealth; Waukesha (WI); On-site; USD 51,577,000 - 60,174,000; Full time

Benefits offered by this job

Medical - Dental - Vision

401k + company match

Paid TimeOff

Uniform Allowance

CE Allowance

Job summary

Ethos Veterinary Health in Waukesha, WI is seeking a Financial Coordinator to communicate financial updates to clients, create treatment plans, and manage billing and payments. The role supports hospital staff and doctors with transparent financial discussions to ensure optimal pet care.

Key responsibilities include entering services into the hospital system, updating treatment plans, coordinating deposits, and assisting with insurance claims and lending options while maintaining strong client

Qualifications

• Minimum 1 year of customer service experience in a healthcare setting (veterinary experience preferred but not required).
• Minimum 1 year accounting experience.
• Excellent communication and organizational skills.
• Ability to discuss financial obligations with clients and act as client-pet advocate.

Responsibilities

• Join the health care team as the client's advocate for hospitalized patients.
• Enter all services into the hospital information system (client invoice).
• Prepare updated financial treatment plans and review the financial portion of the doctor's recommendations with clients.
• Calculate and collect additional deposits as necessary.
• Assist Client Care Specialists with processing payment balances due on checkout.
• Be a point person for insurance claim submissions and applications for third-party lenders.

Skills

Customer service

Accounting

Communication

Collaboration

Organizational skills

Tools

Hospital information system

Job description

Financial Coordinator

Location: Waukesha, WI

Schedule: Full Time |1st shift | Four 9-10 Hour Shifts Per Week | Includes Every Other Weekend | Some Holidays Required

Compensation: $18-21/hr depending on experience

Why Join WVRC Waukesha?

WVRC Waukesha is a 24/7 VECCS Level I Certified Emergency & Critical Care and Specialty Hospital, providing advanced, lifesaving care in a brand-new, state-of-the-art facility. You'll work alongside a highly skilled team of specialists, emergency clinicians, and dedicated support staff in a collaborative environment where teamwork, mentorship, and continuous learning are at the heart of everything we do.

We are looking for an energetic “people person” for our hospital to communicate financial updates to clients and create treatment plans. Our ideal candidate will possess excellent communication skills and the ability to discuss financial obligations with clients, act as a client-pet advocate and update various doctors and technicians regarding client’s financial situation and the client’s goals for the pet’s treatment.

This position requires a basic understanding of medical knowledge as explaining treatment plans to clients is fundamental to the job. The ideal candidate is comfortable with client service and has medical knowledge, a perfect position for a client service specialist working in general practice who is looking to work in a specialty environment.

In your day-to-day, you will:

• Jointhe health care team as the client's advocate for hospitalized patients.


• Enter all services into the hospital information system (client invoice).


• Prepareupdated financial treatment plans and review the financial portion of the doctor's recommendations with clients.


• Calculate and collect additional deposits as necessary


• Assist Client Care Specialists with processing payment balances due on check out


• Be a point person for insurance claim submission and applications for 3rd party lenders (care credit, etc).


• Involvement in the Accounts Receivable process.

What You Bring:

• Minimum of 1yearof customer service experience in a healthcare setting (veterinary experience preferred but not required)


• Minimum of 1 year accounting experience


• Ability to work in a collaborative environment


• Commitment to develop long-term relationships with colleagues, clients, and community


• Excellent communication and organizational skills


• Advocate for patient care


• Ability to multi-task and thrive in a fast-paced environment

Perks & Benefits:

• Medical - Dental - Vision


• HSA & Flexible Spending Plan Options


• Paid TimeOff


• 401k + company match


• Uniform Allowance


• Veterinary Service Benefits


• CE Allowance -Short & Long- Term Disability Options


• Onsite Veterinary Social Worker available to employees & clients


• Extensive training to all new (and existing) employees with our Learning & Development Trainers to advance their skills and career


• Referral Bonuses


• Being a part of a team of elite professionals who prioritize the needs of their patients

Surrounding Areas

• Pewaukee


• Brookfield


• Hartland


• Wauwatosa


• Mukwonago


• West Allis


• Oconomowoc


• Milwaukee

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-classmedicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standardsare elevated, and innovation is put into practice every day. You’ll work alongside respectedveterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue togrow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and helpshape the future of veterinary care!

Join Us

At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and helpshape the future of veterinary care!

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion,
color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin,
veteran status or any other basis covered by appropriate law. All employment is decided based on
qualifications, competence, merit, and business need.