Veterinary ER Customer Experience Lead (Per Diem)

Veterinary Emergency Group (VEG); Green Bay (WI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Flexible work schedules

Referral program

VEG swag

Food in fridge

Job summary

The Veterinary Emergency Group (VEG) in Green Bay, WI, is seeking a Customer Experience Coordinator to shape the patient and client journey across the hospital. You will greet customers, manage communications, guide families through decisions, and coordinate with nursing and medical teams while maintaining confidentiality and accuracy.

You will help deliver memorable, compassionate care, support the ER staff, and contribute to a fast-paced, pet-focused culture with opportunities for growth and

Qualifications

• 2+ years of experience in a customer service role.
• Proficiency with computer programs and practice management software.
• Highly organized with strong attention to detail.
• Strong communication skills and positive interaction with diverse audiences.
• Ability to multitask and thrive in fast-paced environments.
• High emotional intelligence and humility.
• Willing to work in a noisy environment with odors.
• Availability to work nights, weekends, and holidays on a rotating basis.

Responsibilities

• Greet customers with warmth and urgency in person, by phone, or online.
• Oversee all customer communications, document details, and route urgent medical calls to a doctor quickly.
• Deliver personalized, memorable experiences and say yes to customer needs.
• Listen empathetically, resolve concerns quickly, and anticipate issues.
• Keep nursing team and doctors updated on customer needs for seamless care.
• Provide compassionate guidance on financial options and end-of-life decisions.
• Process payments accurately while protecting personal information.
• Follow up with customers after visits to check on pet care and strengthen relationships.
• Capture special moments to build lasting connections with customers.

Skills

Customer service

Computer proficiency

Organized

Communication skills

Multitasking

Emotional intelligence

Adaptable

Problem solving

Attention to detail

Tools

Practice management software

Job description

The Veterinary Emergency Group (VEG) in Green Bay, WI, is seeking a Customer Experience Coordinator to shape the patient and client journey across the hospital. You will greet customers, manage communications, guide families through decisions, and coordinate with nursing and medical teams while maintaining confidentiality and accuracy.

You will help deliver memorable, compassionate care, support the ER staff, and contribute to a fast-paced, pet-focused culture with opportunities for growth and