Veterinary ER Customer Experience Champion

VEG ER for Pets; Town of Brookfield (WI); In loco; USD 42.000 - 54.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive compensation

Learning and leadership programs

Unlimited ER CE + travel stipend

Part‑time travel stipend

Flexible work schedules

Employee referral program

VEG swag and on-site meals

Descrizione del lavoro

VEG is seeking a Customer Experience Coordinator in Wisconsin to shape the pet care journey from first contact to post-visit follow-up. You will greet customers warmly, manage calls and messages with precision, and ensure a compassionate, efficient experience across all touchpoints.

This role emphasizes empathy, adaptability, and proactive problem solving in a vibrant ER setting. You will collaborate with nurses and doctors, guide families through options, and help maintain high-quality care

Competenze

• 2+ years of experience in a customer service role.
• Advanced proficiency in computer programs and practice management software.
• Highly organized with strong attention to detail.
• Strong communication skills; able to interact positively with anyone.
• The ability to multitask and thrive amid chaos.
• High emotional intelligence and adaptability in high-stakes environments.
• Problem solving with a focus on innovation.
• Willing to work in a noisy environment with strong odors.
• Available to work nights, weekends and holidays as needed.

Mansioni

• Greet every customer with warmth and urgency in person, by phone, or online.
• Oversee customer communications (calls, emails, texts) and route urgent medical calls.
• Deliver personalized, memorable experiences and say yes to customer needs.
• Listen with empathy, resolve concerns quickly, and anticipate issues.
• Keep nursing team and doctors updated on customer needs for seamless care.
• Provide confidential guidance on financial options and end-of-life decisions.
• Process payments accurately while protecting information.
• Follow up with customers after visits to check on pet care and strengthen relationships.
• Celebrate and capture special moments, building lasting connections.

Conoscenze

Customer service

Communication skills

Organizational skills

Multitasking

Emotional intelligence

Adaptability

Problem solving

Strumenti

Practice management software

CRM software

Descrizione del lavoro

VEG is seeking a Customer Experience Coordinator in Wisconsin to shape the pet care journey from first contact to post-visit follow-up. You will greet customers warmly, manage calls and messages with precision, and ensure a compassionate, efficient experience across all touchpoints.

This role emphasizes empathy, adaptability, and proactive problem solving in a vibrant ER setting. You will collaborate with nurses and doctors, guide families through options, and help maintain high-quality care