Customer Experience Coordinator – Veterinary ER (Flexible)

VEG ER for Pets; Town of Brookfield (WI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Flexible schedules

Referral program

VEG swag

Food in fridge

Job summary

VEG is recruiting a Customer Experience Coordinator in Wisconsin to shape every touchpoint of the pet-care journey. You will be the friendly face and calm voice guiding families through in-clinic, phone, and online interactions with a focus on compassionate care.

In this fast-paced veterinary emergency setting, you’ll collaborate with doctors, nurses, and support teams, balancing empathy with efficiency while identifying opportunities to enhance the patient and client experience.

Qualifications

• 2+ years in customer service.
• Proficiency with practice management software.
• Highly organized with attention to detail.
• Strong communication and positive interaction with anyone.
• Ability to multitask and thrive in busy environments.
• High emotional intelligence to read a room.

Responsibilities

• Greet customers in person, over the phone, or online.
• Manage all customer communications and route urgent medical calls.
• Deliver personalized, memorable experiences, saying yes to needs.
• Listen with empathy and resolve concerns quickly.
• Keep nursing team and doctors updated on customer needs.
• Provide confidential guidance on financial options and end-of-life decisions.
• Process payments accurately while protecting information.
• Follow up with customers after visits to check on care.
• Capture special moments and build lasting connections.

Skills

Customer service experience

Excellent communication

Emotional intelligence

Organizational skills

Multitasking under pressure

Empathy and people-centric approach

Tools

Practice management software

Job description

VEG is recruiting a Customer Experience Coordinator in Wisconsin to shape every touchpoint of the pet-care journey. You will be the friendly face and calm voice guiding families through in-clinic, phone, and online interactions with a focus on compassionate care.

In this fast-paced veterinary emergency setting, you’ll collaborate with doctors, nurses, and support teams, balancing empathy with efficiency while identifying opportunities to enhance the patient and client experience.