Veterinary ER Customer Experience Lead

VEG ER for Pets; Peabody (MA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive compensation

401K match

Job summary

VEG ER for Pets is seeking a Customer Experience Coordinator to define and optimize the customer journey across in-person, phone, and online interactions. You will prioritize empathy, efficiency, and clear communication to ensure an exceptional experience before, during, and after visits.

In this role, you’ll grow within a dynamic veterinary emergency environment, collaborating with doctors and nursing teams, while handling schedules, payments, and client education.

Qualifications

• 2+ years of experience in a customer service role.
• Advanced knowledge in computer programs and practice management software.
• Highly organized with strong attention to detail.

Responsibilities

• Greet customers warmly in person, over the phone, or online with urgency.
• Oversee communications and route urgent medical calls to a doctor quickly.
• Deliver personalized, memorable experiences and resolve concerns promptly.

Skills

Customer service

Communication

Multitasking

Attention to detail

Emotional intelligence

Adaptability

Teamwork

Tools

Practice management software

Computer literacy

Job description

VEG ER for Pets is seeking a Customer Experience Coordinator to define and optimize the customer journey across in-person, phone, and online interactions. You will prioritize empathy, efficiency, and clear communication to ensure an exceptional experience before, during, and after visits.

In this role, you’ll grow within a dynamic veterinary emergency environment, collaborating with doctors and nursing teams, while handling schedules, payments, and client education.