Veterinary Emergency Receptionist Empathetic Multitasker

Jefferson Animal Hospitals; Louisville (KY); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Mentoring

Flexible scheduling

Education benefits

Promotional opportunities

Competitive benefits

Job summary

Jefferson Animal Hospital and Regional Emergency Center in Louisville is seeking a dedicated client services assistant to join our 24/7 veterinary team. As the first point of contact for pet owners, you will greet clients, answer calls, and help coordinate appointments while maintaining compassion under pressure.

This role emphasizes excellent communication, multitasking, and the ability to explain billing options to clients.

Qualifications

• Experience in customer service in a veterinary setting desired.
• Strong communication and empathy with clients.
• Able to manage busy front-desk workflows.
• Comfort with explaining billing options to clients.
• Willingness to learn cross-training across hospital tasks.

Responsibilities

• Greet and assist clients with empathy and professionalism.
• Answer phones, schedule appointments, and manage deposits.
• Explain billing options and hospital policies.
• Coordinate with staff to ensure smooth patient flow.
• Assess requests and prioritize patient needs.

Skills

Customer service

Office management

Communication

Multitasking

Empathy

Calm under pressure

Job description

Jefferson Animal Hospital and Regional Emergency Center in Louisville is seeking a dedicated client services assistant to join our 24/7 veterinary team. As the first point of contact for pet owners, you will greet clients, answer calls, and help coordinate appointments while maintaining compassion under pressure.

This role emphasizes excellent communication, multitasking, and the ability to explain billing options to clients.