Medical Receptionist for Veterinary Practice

Jefferson Animal Hospitals; Louisville (KY); Presencial; USD 23.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Mentoring

Flexible scheduling

Education benefits

Promotions

Benefits package

Descripción de la vacante

Jefferson Animal Hospital and Regional Emergency Center is a 24/7 veterinary facility providing emergency and wellness care to pets in the community. The first point of contact for pet owners offers support, empathy, and clear communication while coordinating with the veterinary team to ensure smooth operation.

We value bilingual or Spanish-speaking applicants and provide training, flexible scheduling, and opportunities for advancement. Evening shifts with weekend requirements are typical.

Formación

• Strong customer service background.
• Ability to remain calm under pressure.

Responsabilidades

• Greet and assist clients with empathy and professionalism, both in person and over the phone.
• Explain billing options, wait times, and deposits; communicate needs to team.
• Assess each animal for stability and determine path in hospital.
• Use critical thinking to set priorities for patients.
• Inform clients about hospital services, procedures, and prices.

Conocimientos

Customer service experience

Descripción del empleo

Jefferson Animal Hospital and Regional Emergency Center is a 24/day 365 day/year AAHA Certified animal hospital.

We are a 24 hour veterinary facility that provides immediate care and emergency services as well as wellness care to the pets in our community. Our doors have been open to pets in need 24 hours a day, 365 days per year since 1980. We provide our clients with the help, support and education that they need to be the best pet owners for their pets.

What you will do: As the first point of contact for pet owners, you will play a crucial role in providing support and assistance during stressful situations. A strong customer service background is required, excellent office management skills and a passion for caring and advocating not only for the client, but for the pet as well. Excellent communication, strong multitasking skills, empathy, and the ability to remain calm under pressure are critical skills needed. If you are looking for a position helping people and pets that is impactful and important where you can truly make a difference, this is it!

Responsibilities include:

• Learning! We cross train and teach everyone all aspects of veterinary medicine.
• Greet and assist clients with empathy and professionalism, both in person and over the phone.
• Use communication skills to explain billing options, wait times, gain needed information and deposits from clients as well as communicating with the Assistants, Technicians and Doctors to express the needs of your client and patients to keep things flowing.
• Assess each animal that comes in for stability and determine their path in the hospital.
• Use critical thinking skills to determine priorities of patients being seen, problem solve issues and assist your clients with understanding all of their options.
• Handle inquiries and provide information regarding hospital services and procedures and prices. This involves educating your client so that they understand what to expect in all areas.

We provide the following benefits and opportunities:

• One on one mentoring, training and support
• Competitive benefits package for full and part time
• Flexible scheduling
• Continued Education benefits
• Promotional opportunities available and encouraged.

We are looking for applicants who can work evenings. Times can be flexible, but typical shifts are 3p-11p, 4p-MN, 5p-1a. One weekend day per week is required (either Saturday or Sunday). Some holidays are also required determined by sign up and hospital need.

$17-$21 per hour starting pay based on experience which is ideal, but not necessary. We will train. Bilingual, or Spanish speaking applicants are strongly encouraged to apply!

Job Types: Full-time, Part-time