Vet Receptionist — Compassionate Client Care (24/7)

All City Pet Care South and ER.; Sioux Falls (SD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision, and life

401(k) with company match

Paid time off

Continuing education opportunities

Paid holidays

Supportive, collaborative team culture

Job summary

All City Pet Care Veterinary Emergency Hospital is seeking a compassionate, organized Veterinary Receptionist to join our Client Care Team. This role focuses on delivering exceptional client experiences while supporting both general practice and 24/7 emergency services.

The ideal candidate is professional, organized, and calm under pressure, with a strong customer service background and the ability to multitask in a fast-paced veterinary setting.

Qualifications

• High school diploma or equivalent preferred.
• Customer service experience preferred.
• Veterinary or medical experience is a plus but not required.
• Strong communication and organizational skills.
• Ability to multitask in a fast-paced environment.
• Professional, compassionate, and team-oriented attitude.
• Ability to handle emotional conversations with empathy and professionalism.

Responsibilities

• Welcome clients and patients with professionalism and compassion.
• Answer phones and assist clients with questions and concerns.
• Schedule appointments and manage client information.
• Assist with patient check-in and check-out processes.
• Process payments and prepare accurate estimates.
• Communicate effectively with doctors, technicians, and hospital staff.
• Maintain accurate client and patient records.
• Provide exceptional customer service during routine and emergency visits.
• Help maintain an organized and professional reception area.

Skills

Customer service

Communication

Organizational skills

Multitasking

Empathy

Teamwork

Education

High school diploma or equivalent

Job description

All City Pet Care Veterinary Emergency Hospital is seeking a compassionate, organized Veterinary Receptionist to join our Client Care Team. This role focuses on delivering exceptional client experiences while supporting both general practice and 24/7 emergency services.

The ideal candidate is professional, organized, and calm under pressure, with a strong customer service background and the ability to multitask in a fast-paced veterinary setting.