Veterinary Diagnostics Implementation Specialist

Zoetis Inc

San Juan (PR)

On-site

USD 70,000 - 100,000

Full time

4 days ago

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Job summary

Zoetis seeks a Diagnostics Technical Specialist to provide onsite support for veterinary clinics, labs, and academic settings across Puerto Rico. You will assist with implementation, training, operation, applications, and problem resolution on Zoetis diagnostic products.

The role emphasizes diagnostics implementation, workflow improvements, increasing utilization, and expanding our product line with current customers.

Qualifications

Associate's degree required; Bachelor's degree preferred.
Veterinary Technology degree preferred; credentialed technician preferred.
Minimum one year in a clinical setting.

Responsibilities

Deliver post-sale installation support and validation; lead training to accelerate adoption.
Onboard customers across point-of-care diagnostics and reference labs.
Identify workflow pain points and implement improvements to boost utilization.
Respond to onsite support requests and coordinate escalation for complex issues.
Use territory tools to balance urgent needs with planned visits and optimize coverage.
Drive product utilization and pull-through through consultative training.
Generate qualified leads for analyzers and reference lab opportunities.
Collaborate with field partners and teams to protect customer base and execute initiatives.