Veterinary Diagnostics Field Support Specialist – Portland

IDEXX; Portland (OR); Hybrid; USD 85,962,000 - 100,289,000; Full time

Benefits offered by this job

Hourly pay

Annual cash bonus

Benefits day one

401k matching

Job summary

IDEXX in Portland, OR is seeking a Veterinary Field Support Representative to travel up to 75% of the time, visiting clinics and training staff on IDEXX analyzers (ProCyte, Catalyst One, SediVue, InVue). You will troubleshoot onsite and plan visits with a flexible schedule, building strong relationships with veterinarians and practice managers from a home-based office when not traveling. The role emphasizes customer success and collaboration.

Qualifications

• 3+ years of experience in a veterinary practice or similar work experience.
• Familiarity with IDEXX products.
• Valid driver’s license and acceptable driving record.
• Residency in the North Portland, OR area and willingness to travel within this territory and occasionally outside of this territory as needed.
• Ability to build and maintain relationships to gain confidence and trust from others.
• Strong communication and ability to collaborate with customers, management, and peers.
• Planning and prioritization skills, to make quality, timely decisions.
• Effective listening skills, to discover customer needs and adapt your approach and demeanor to different situations.
• Comfort learning and using technology such as computers, tablets and smart phones.
• Ability to perform the physical aspects of the role, including lifting up to 60 pounds.

Responsibilities

• Travel up to 75% of the time to visit clinics and support customer success.
• Install and train staff on IDEXX Analyzers (ProCyte, Catalyst One, SediVue, InVue).
• Provide onsite technical troubleshooting when issues arise.
• Utilize programs to plan and strategize customer visits as IDEXX Ambassador.
• Manage your schedule based on customer needs and your professional growth.

Skills

Communication

Customer focus

Relationship building

Organizational skills

English fluency

Tools

ProCyte

Catalyst One

SediVue

InVue

Job description

IDEXX in Portland, OR is seeking a Veterinary Field Support Representative to travel up to 75% of the time, visiting clinics and training staff on IDEXX analyzers (ProCyte, Catalyst One, SediVue, InVue). You will troubleshoot onsite and plan visits with a flexible schedule, building strong relationships with veterinarians and practice managers from a home-based office when not traveling. The role emphasizes customer success and collaboration.