Veterinary Customer Service Representative

Pet Emergency Treatment Services; Santa Maria (CA); On-site; USD 25,000 - 33,000; Part time

Job summary

Intuit, Inc. is seeking a Customer Service Representative to be the first point of contact for customers, delivering exceptional service and support in a fast-paced environment.

The role requires experience in medical or veterinary settings, strong administrative skills, and fast keyboard typing. Bilingual English/Spanish is a plus. Working hours are 24/7 operations with a rotating 4-month schedule for 2–3 shifts per week.

Qualifications

• Experience in a veterinary practice or medical field.
• Proficient office administrative capabilities.
• Proficient and fast keyboard typing skills.
• Ability to answer multi-line phone calls and resolve issues effectively.
• Maintain accurate patient records.
• Proficient in receiving and relaying telephone, fax, and e-mail messages accurately and promptly.
• Ability to handle and process cash and credit card payment transactions.
• Astute verbal, written, and interpersonal communication skills.
• High level of attention to detail and organizational skills.
• Exemplary customer service skills.
• Ability to work independently and in a team.
• Bilingual in English and Spanish is a plus.

Responsibilities

• Serve as the first point of contact for customers and provide exceptional service.
• Handle multi-line phone calls and resolve customer issues promptly.
• Maintain accurate patient records and manage communications via phone, fax, and email.
• Process cash and credit card transactions accurately.
• Support both independent and team work in a fast-paced environment.

Skills

Typing skills

Bilingual (EN/ES)

Customer service

Attention to detail

Verbal and written communication

Independent and team work

Cash/credit handling

Job description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is an excellent opportunity for someone who enjoys helping others and is passionate about delivering outstanding customer experiences.

Responsibilities:
The ideal candidate will have experience in a veterinary practice or medical field;

Possess proficient office administrative capabilities;

Proficient and fast keyboard typing skills;

Ability to answer multi-line phone calls and resolve issues effectively;

Maintain accurate patient records;

Proficient in receiving and relaying telephone, fax, and e-mail messages accurately

and promptly;

Ability to handle and process cash and credit card payment transactions;

Astute verbal, written, and interpersonal communication skills;

Possess a high level of attention to detail and organizational skills;

Possess exemplary customer service skills;

Ability to work independently and in a team effectively.

Bilingual in English and Spanish is a plus

Working Hours:

As an ER, we are open 24/7 and every day of the year. Candidate must be flexible and open to working evenings, weekends, and holidays on a rotating 4-month schedule. We are looking for a PT-FT person to cover 2-3 shifts per week

If you are a dedicated individual who enjoys working in a fast-paced environment and has a passion for delivering exceptional customer service, we would love to hear from you.