Future Opening: Veterinary Client Service Representative (CSR)

Birch Bark; Gilford (NH); On-site; USD 22,000 - 26,000; Full time

Job summary

Birch Bark Veterinary Clinic in Gilford, NH seeks a compassionate Client Service Representative to be the friendly first contact for clients. You will handle in-person and phone inquiries, manage appointments, and support the veterinary team with accurate records and smooth daily operations.

The role offers flexible scheduling (full- or part-time) with evenings and some Saturdays. Ideal candidates have vet/medical service experience, strong communication, and a customer-first mindset; ezyVet

Qualifications

• Proven customer service experience required.
• Veterinary, medical, or high-level service experience preferred.
• Excellent communication skills — kind, confident, and professional.
• Ability to multitask accurately in a fast-paced environment.
• Comfortable learning and using computer systems; ezyVet experience a plus.
• Compassion for animals and empathy for their owners.
• Dependable, punctual, and accountable.
• Positive attitude and willingness to contribute to a team environment.

Responsibilities

• Provide warm, professional service to clients in person and by phone.
• Manage a high-volume, multi-line phone system.
• Schedule appointments while balancing medical urgency and doctor availability.
• Process invoices, payments, and financial transactions accurately.
• Maintain precise client and patient records; coordinate communication between clients and medical staff.
• Manage prescription refill requests and follow-ups.
• Provide clear information about services, policies, and recommendations.
• Support clients during routine visits as well as stressful or emotional situations.
• Maintain an organized, calm, and efficient reception area.
• Assist the team wherever needed to ensure smooth daily operations.

Skills

Customer service

Vet/medical service

Communication skills

Multitasking

Attention to detail

Computer skills

Empathy for animals

Dependable

Team player

Positive attitude

Tools

ezyVet

Job description

Veterinary Client Service Representative (CSR)

Birch Bark Veterinary Clinic is seeking a compassionate, dependable, and highly organized Client Service Representative to join our close-knit team. As the first voice clients hear and the first face they see, our CSRs play a vital role in creating the warm, respectful, and personalized experience our practice is known for.

We are a locally owned veterinary clinic built on relationships, trust, and teamwork — not a corporate environment. Our front desk team handles a fast-paced workload while maintaining professionalism, empathy, and efficiency.

Key Responsibilities

• Provide warm, professional service to clients in person and by phone
• Manage a high-volume, multi-line phone system
• Schedule appointments while balancing medical urgency and doctor availability
• Process invoices, payments, and financial transactions accurately
• Maintain precise client and patient recordsCoordinate communication between clients and medical staff
• Manage prescription refill requests and follow-ups
• Provide clear information about services, policies, and recommendations
• Support clients during routine visits as well as stressful or emotional situations
• Maintain an organized, calm, and efficient reception area
• Assist the team wherever needed to ensure smooth daily operations

Qualifications

• Proven customer service experience required
• Veterinary, medical, or high-level service experience strongly preferred
• Excellent communication skills — kind, confident, and professional
• Ability to multitask accurately in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Comfortable learning and using computer systems (ezyVet experience a plus)
• Compassion for animals and empathy for their owners
• Dependable, punctual, and accountable
• Positive attitude and willingness to contribute to a team environment

Schedule

Full-time or part-time opportunities available. Hours may include evenings and occasional Saturdays. Consistent attendance and reliability are essential.

Compensation

$16.00 - $19.50 per hour