Experienced Veterinary Client Service Representative

Innovetive Petcare; Louisiana (MO); On-site; USD 19,286 - 22,041; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Employee discounts

Flexible schedules

401K with company match

Training and career development

Job summary

Innovetive Petcare is seeking an Experienced Veterinary Client Service Representative to join our team in Bossier City, Louisiana. This role involves being the first point of contact for clients and ensuring exceptional customer service in a fast-paced environment.

The ideal candidate will have at least 2 years of experience in a veterinary setting and possess strong communication skills, a compassionate demeanor, and the ability to multitask.

Benefits include paid time off, health insurance, flexible schedules, and a 401K with company match.

Qualifications

• 2+ years of Veterinary Receptionist or Veterinary CSR experience required.
• Basic computer proficiency and experience with scheduling systems.
• Professional, compassionate demeanor with clients and pets.

Responsibilities

• Greet clients and patients warmly and professionally.
• Schedule appointments and manage the daily veterinary appointment calendar.
• Provide exceptional customer service during both routine visits and emotional situations.

Skills

Strong communication skills

Interpersonal skills

Multitasking

Compassionate demeanor

Job description

Experienced Veterinary Client Service Representative

Department: Receptionists

Employment Type: Full Time

Location: Bossier City, Louisiana

Compensation: $14.00 - $16.00 / hour

Description

North Airline Animal Hospital is hiring a friendly, organized, and compassionate Customer Service Representative (CSR) to join our growing veterinary team in Bossier City, Louisiana.

If you love animals, enjoy helping people, and thrive in a fast-paced veterinary environment, this could be the perfect opportunity for you.

About the Role

As a Veterinary Customer Service Representative, you are the first point of contact for our clients — whether by phone or in person. You represent the professional image of our hospital and play a critical role in delivering an exceptional client and patient experience.

At North Airline Animal Hospital, we go above and beyond to exceed expectations every single day. Our goal is to provide the highest quality veterinary care while building lasting relationships with pets and their families.

Responsibilities

• Greet clients and patients with warmth, professionalism, and compassion
• Schedule appointments and manage the daily veterinary appointment calendar
• Answer phones, respond to client inquiries, and provide accurate information about services
• Check clients in and out while processing invoices and payments
• Maintain accurate client and patient records in veterinary practice management software
• Coordinate communication between veterinarians, technicians, and clients
• Provide exceptional customer service during both routine visits and emotional situations
• Support a positive, collaborative team environment

Preferred Qualifications

• 2+ years of Veterinary Receptionist or Veterinary CSR experience required
• Previous experience in a veterinary clinic, animal hospital, or specialty practice
• Strong communication and interpersonal skills
• Ability to multitask and remain organized in a fast-paced environment
• Professional, compassionate demeanor with clients and pets
• Comfortable handling high call volumes and busy schedules
• Basic computer proficiency and experience with scheduling systems

Benefits

• Paid time off
• Health insurance
• Dental Insurance
• Vision insurance
• Employee discounts
• Flexible schedules
• 401K with company match
• Training and Career development