Veterinary Customer Experience Host

Modern Animal; Santa Monica (CA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401k with company match

Paid time off

Parental leave

Free pet membership

Continuing education allowance

Uniform allowance

Mental health support (Spring Health)

Job summary

Modern Animal is seeking a Veterinary Customer Service Representative, known as Hosts, in Santa Monica to be the first point of contact for members and clients. You will coordinate appointments, work with our veterinary team and tech systems, and help maintain a welcoming clinic environment.

You will partner with marketing on local initiatives, represent the brand at events, and support growth through community engagement. A strong customer-service orientation and teamwork are essential.

Qualifications

• Exceptional verbal and written communication skills.
• Passion for customer service.
• Strong work ethic with an emphasis on organization.

Responsibilities

• Facilitating member appointments.
• Working closely with technology.
• Liaising between in-clinic team and clients.
• Ensuring clinic cleanliness.
• Staying active and assisting with lifting packages.
• Partnering with marketing for local efforts and events.
• Representing Modern Animal as a brand ambassador.
• Identifying local marketing opportunities to drive regional growth.

Skills

Verbal communication

Written communication

Customer service

Organization

Adaptability

Team player

Brand ambassador

Job description

Modern Animal is seeking a Veterinary Customer Service Representative, known as Hosts, in Santa Monica to be the first point of contact for members and clients. You will coordinate appointments, work with our veterinary team and tech systems, and help maintain a welcoming clinic environment.

You will partner with marketing on local initiatives, represent the brand at events, and support growth through community engagement. A strong customer-service orientation and teamwork are essential.