Veterinary Client Experience Host

modernanimal; Santa Monica (CA); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Medical, vision & dental coverage

401k with company match

Flexible time off & parental leave

Free pet membership

Continuing education allowance

Uniform allowance

Access to Spring Health

Job summary

Modern Animal is seeking a Veterinary Customer Service Representative, known internally as Hosts, to join our Santa Monica team. You’ll be the first point of contact for members and veterinarians, coordinating appointments, answering questions, and delivering a phenomenal client experience every day.

You’ll collaborate with our veterinary team and in-clinic staff, move with energy, stay organized, and represent the Modern Animal brand as a friendly, proactive ambassador who grows with the role.

Qualifications

• Exceptional verbal and written communication skills.
• Passion for customer service.
• Strong work ethic with an emphasis on organization.
• Adaptability and open-mindedness.
• Team player mentality and a friendly disposition.
• Ability to anticipate the needs of veterinarians and paraprofessionals.
• Willingness to grow and adapt.
• Inclination to embrace change and work together to build an optimal solution for all.

Responsibilities

• Facilitating member appointments.
• Working closely with technology.
• Acting as a liaison between our in clinic team, and our clients.
• Ensuring clinic cleanliness.
• Staying active, to include moving and lifting packages of varying weight.
• Partnering with Modern Animal’s marketing team to implement local marketing efforts, including but not limited to flyering, facilitating local partnerships, and representing Modern Animal at community events.
• Acting as a Modern Animal brand ambassador, effectively communicating our brand and offering to potential members and partners.
• Identifying local marketing opportunities to drive regional membership growth.
• Living and modeling the Modern Animal cultural vision by encouraging work/life balance, self-compassion, and a blame- and judgement-free work environment.

Skills

Customer service passion

Communication skills

Strong work ethic

Adaptability

Team player

Anticipation of vet needs

Job description

Modern Animal is seeking a Veterinary Customer Service Representative, known internally as Hosts, to join our Santa Monica team. You’ll be the first point of contact for members and veterinarians, coordinating appointments, answering questions, and delivering a phenomenal client experience every day.

You’ll collaborate with our veterinary team and in-clinic staff, move with energy, stay organized, and represent the Modern Animal brand as a friendly, proactive ambassador who grows with the role.