Veterinary Customer Service Representative – Santa Monica

Modern Animal; Santa Monica (CA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401k with company match

Paid time off

Parental leave

Free pet membership

Continuing education allowance

Uniform allowance

Mental health support (Spring Health)

Job summary

Modern Animal is seeking a Veterinary Customer Service Representative, known as Hosts, in Santa Monica to be the first point of contact for members and clients. You will coordinate appointments, work with our veterinary team and tech systems, and help maintain a welcoming clinic environment.

You will partner with marketing on local initiatives, represent the brand at events, and support growth through community engagement. A strong customer-service orientation and teamwork are essential.

Qualifications

• Exceptional verbal and written communication skills.
• Passion for customer service.
• Strong work ethic with an emphasis on organization.

Responsibilities

• Facilitating member appointments.
• Working closely with technology.
• Liaising between in-clinic team and clients.
• Ensuring clinic cleanliness.
• Staying active and assisting with lifting packages.
• Partnering with marketing for local efforts and events.
• Representing Modern Animal as a brand ambassador.
• Identifying local marketing opportunities to drive regional growth.

Skills

Verbal communication

Written communication

Customer service

Organization

Adaptability

Team player

Brand ambassador

Job description

Modern Animal has a mission to better the lives of animals by building a place that’s better for all of us who love them. We care deeply about the profession, and we are looking for a skilled Veterinary Customer Service Representative, known internally as Hosts, to join our team!

Hosts? What’s a host? At Modern Animal, hosts are often the first point of contact and work closely with both our veterinary team and clients to deliver a phenomenal experience to both parties.

What The Job Entails

• Facilitating member appointments
• Working closely with technology
• Acting as a liaison between our in clinic team, and our clients
• Ensuring clinic cleanliness
• Staying active, to include moving and lifting packages of varying weight
• Partnering with Modern Animal’s marketing team to implement local marketing efforts, including but not limited to flyering, facilitating local partnerships, and representing Modern Animal at community events
• Acting as a Modern Animal brand ambassador, effectively communicating our brand and offering to potential members and partners
• Identifying local marketing opportunities to drive regional membership growth
• Living and modeling the Modern Animal cultural vision by encouraging work/life balance, self-compassion, and a blame- and judgement-free work environment

Why You’d Be a Great Fit

• Exceptional verbal and written communication skills
• Passion for customer service
• Strong work ethic with an emphasis on organization
• Adaptability and open-mindedness
• Team player mentality and a friendly disposition
• Ability to anticipate the needs of veterinarians and paraprofessionals
• Willingness to grow and adapt
• Inclination to embrace change and work together to build an optimal solution for all

What You Can Expect From Us

• Excellent medical, vision, & dental coverage with various options to choose from
• 401k savings plan with a company match
• Flexible time off & paid parental leave
• Free membership to Modern Animal for your pets and discounts on extra services
• Continuing education allowance
• Uniform allowance
• Access to behavioral and mental health services through Spring Health
• A collaborative team who has your back and will welcome you as part of our pack

The pay range for this position is $19 – $21 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and equity grant units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the California Pay Transparency Act. Base pay information is based on geographic location.

The pay range for this position is listed below; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and equity grant units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the California Pay Transparency Act. Base pay information is based on geographic location. Hourly Range

$19—$21 USD

We believe an equitable and inclusive work environment and a diverse, empowered team are key to achieving our mission. We’re not looking for candidates who are 'culture fits.' We’re looking for candidates who can expand our culture and challenge business as usual. We strive to foster an environment where all staff can bring their whole selves to work, by their own definition, and we strive to provide all candidates with an equitable and accessible recruitment process.

We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics.

In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If we can offer accommodations for you in the recruitment process, or if you have feedback on how to make our recruiting more equitable or accessible, please let us know!