Veterinary Client Experience Host & Brand Ambassador

Socotra, Inc.; Berkeley (CA); On-site; USD 30,307 - 33,062; Full time

Benefits offered by this job

Medical coverage

Vision coverage

Dental coverage

401k match

Flexible time off

Paid parental leave

Free pet membership

Continuing education allowance

Uniform allowance

Mental health support

Job summary

Modern Animal is seeking a Veterinary Customer Service Representative, known internally as Hosts, to join our team in California. Hosts are the first point of contact, collaborating with the veterinary team and clients to deliver an exceptional experience.

The role involves coordinating appointments, coordinating with tech systems, and representing the brand at community events, while maintaining a clean clinic environment. A friendly, adaptable team player with strong communication is essential.

Qualifications

• Excellent verbal and written communication.
• Passion for customer service.
• Strong work ethic with an emphasis on organization.

Responsibilities

• Facilitating member appointments.
• Liaising with veterinarians, paraprofessionals, and clients.
• Partnering with Modern Animal’s marketing team for local efforts (flyering, partnerships, events).
• Representing Modern Animal at community events as a brand ambassador.
• Ensuring clinic cleanliness and order.
• Staying active, including moving and lifting packages.

Skills

Verbal communication

Written communication

Customer service

Organization

Team player

Adaptability

Job description

Modern Animal is seeking a Veterinary Customer Service Representative, known internally as Hosts, to join our team in California. Hosts are the first point of contact, collaborating with the veterinary team and clients to deliver an exceptional experience.

The role involves coordinating appointments, coordinating with tech systems, and representing the brand at community events, while maintaining a clean clinic environment. A friendly, adaptable team player with strong communication is essential.