Pet Care Concierge & Clinic Experience Host

modernanimal; Berkeley (CA); On-site; USD 45,448 - 52,000; Full time

Benefits offered by this job

Health coverage

401k with company match

Flexible time off & parental leave

Free pet membership

CE allowance

Uniform allowance

Mental health resources

Job summary

Modern Animal is seeking a Veterinary Customer Service Representative, known internally as Hosts, to join our team in California. You will be the first point of contact for members and work closely with our veterinary team and clients to deliver an exceptional experience.

You’ll schedule appointments, coordinate with the clinic and tech systems, represent the brand at community events, and promote local partnerships. A positive, proactive attitude and strong communication are essential.

Qualifications

• Exceptional verbal and written communication skills.
• Passion for customer service.
• Strong work ethic with an emphasis on organization.
• Adaptability and open-mindedness.
• Team player mentality and friendly disposition.
• Ability to anticipate the needs of veterinarians and paraprofessionals.
• Willingness to grow and adapt.
• Inclination to embrace change and work together to build an optimal solution for all.

Responsibilities

• Facilitating member appointments.
• Working closely with technology.
• Acting as a liaison between our in-clinic team and our clients.
• Ensuring clinic cleanliness.
• Staying active, moving and lifting packages of varying weight.
• Partnering with Marketing to implement local marketing efforts and represent Modern Animal at community events.
• Acting as a Modern Animal brand ambassador and communicating our brand to members and partners.
• Identifying local marketing opportunities to drive regional membership growth.
• Modeling Modern Animal’s cultural vision with work-life balance and a supportive environment.

Skills

Communication

Customer service

Organization

Adaptability

Team player

Proactiveness

Growth mindset

Embraces change

Job description

Modern Animal is seeking a Veterinary Customer Service Representative, known internally as Hosts, to join our team in California. You will be the first point of contact for members and work closely with our veterinary team and clients to deliver an exceptional experience.

You’ll schedule appointments, coordinate with the clinic and tech systems, represent the brand at community events, and promote local partnerships. A positive, proactive attitude and strong communication are essential.