Veterinary Customer Experience Host

Socotra, Inc.; Glendale (CA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical coverage

Vision coverage

Dental coverage

401k with match

Flexible time off

Paid parental leave

Pet membership and discounts

Education allowance

Job summary

Modern Animal is seeking a Veterinary Customer Service Representative, known internally as Hosts. You’ll be the first point of contact, collaborating with our veterinary team and clients to deliver a phenomenal experience.

Responsibilities include facilitating member appointments, coordinating with technology, and representing the brand at community events. The role offers medical, vision, and dental coverage, a 401k match, flexible time off, and other benefits.

Qualifications

• Exceptional verbal and written communication skills.
• Passion for customer service.
• Strong work ethic with an emphasis on organization.
• Adaptability and open-mindedness.
• Team player mentality and a friendly disposition.
• Ability to anticipate the needs of veterinarians and paraprofessionals.
• Willingness to grow and adapt.
• Inclination to embrace change and work together to build an optimal solution for all.

Responsibilities

• Facilitating member appointments
• Working closely with technology
• Liaising between the clinic team and clients
• Ensuring clinic cleanliness
• Staying active, including moving and lifting packages
• Partnering with marketing to implement local marketing efforts
• Representing Modern Animal at community events
• Identifying local marketing opportunities to drive regional membership growth
• Living and modeling Modern Animal's cultural vision with work-life balance and a supportive environment

Skills

Communication

Customer service

Organization

Adaptability

Team player

Anticipate needs

Job description

Modern Animal is seeking a Veterinary Customer Service Representative, known internally as Hosts. You’ll be the first point of contact, collaborating with our veterinary team and clients to deliver a phenomenal experience.

Responsibilities include facilitating member appointments, coordinating with technology, and representing the brand at community events. The role offers medical, vision, and dental coverage, a 401k match, flexible time off, and other benefits.