Veterinary Client Experience Specialist

Modern Animal; Berkeley (CA); On-site; USD 28,929 - 33,062; Full time

Benefits offered by this job

Medical coverage

Vision coverage

Dental coverage

401(k) with match

Flexible time off

Paid parental leave

Free pet membership

Education allowance

Uniform allowance

Mental health support

Team environment

Job summary

Modern Animal in Berkeley, CA, is seeking a Veterinary Customer Service Representative (Hosts) to be the friendly first contact for members and veterinarians, coordinating appointments and delivering a remarkable client experience.

You'll work closely with our veterinary team, support local marketing efforts, ensure a clean, welcoming clinic, and proudly represent the Modern Animal brand at community events while fostering a collaborative team culture.

Qualifications

• Strong communication skills for client and team interactions.
• Passion for customer service and helping pets.
• Organized and proactive with good follow-up.

Responsibilities

• Facilitate member appointments.
• Collaborate with technology systems.
• Serve as liaison between clinic team and clients.
• Maintain clinic cleanliness.
• Move and lift packages as needed.
• Support local marketing and partnerships.
• Represent Modern Animal at community events.
• Identify local marketing opportunities to grow membership.
• Model Modern Animal culture and promote work-life balance.

Skills

Communication

Customer service

Organization

Adaptability

Team player

VET support

Job description

Modern Animal in Berkeley, CA, is seeking a Veterinary Customer Service Representative (Hosts) to be the friendly first contact for members and veterinarians, coordinating appointments and delivering a remarkable client experience.

You'll work closely with our veterinary team, support local marketing efforts, ensure a clean, welcoming clinic, and proudly represent the Modern Animal brand at community events while fostering a collaborative team culture.