Veterinary Guest Experience Host

Chewy; Los Angeles (CA); Vor Ort; USD 25.000 - 36.000; Vollzeit

Benefits dieser Stelle

Medical, vision & dental coverage

401k with company match

Flexible time off & parental leave

Free pet membership

Continuing education allowance

Uniform allowance

Mental health resources via Spring

Collaborative team environment

Zusammenfassung

Modern Animal is hiring a Veterinary Customer Service Representative, known as Hosts, to join our team in Los Angeles. Hosts are the first point of contact, coordinating appointments and supporting both our veterinary team and clients to deliver a phenomenal experience.

You’ll collaborate with clinic staff, assist with local marketing efforts, and act as a brand ambassador. The role emphasizes customer service, teamwork, and adaptability within a lively animal-loving culture.

Qualifikationen

• Exceptional verbal and written communication skills.
• Passion for customer service.
• Strong work ethic with an emphasis on organization.
• Adaptability and open-mindedness.
• Team player mentality and a friendly disposition.
• Ability to anticipate the needs of veterinarians and paraprofessionals.
• Willingness to grow and adapt.
• Inclination to embrace change and work together to build an optimal solution for all.

Aufgaben

• Facilitating member appointments
• Working closely with technology
• Acting as a liaison between our in clinic team, and our clients
• Ensuring clinic cleanliness
• Staying active, to include moving and lifting packages of varying weight
• Partnering with Modern Animal's marketing team to implement local marketing efforts, including but not limited to flyering, facilitating local partnerships, and representing Modern Animal at community events
• Acting as a Modern Animal brand ambassador, effectively communicating our brand and offering to potential members and partners
• Identifying local marketing opportunities to drive regional membership growth
• Living and modeling the Modern Animal cultural vision by encouraging work/life balance, self-compassion, and a blame- and judgement-free work environment

Jobbeschreibung

Modern Animal is hiring a Veterinary Customer Service Representative, known as Hosts, to join our team in Los Angeles. Hosts are the first point of contact, coordinating appointments and supporting both our veterinary team and clients to deliver a phenomenal experience.

You’ll collaborate with clinic staff, assist with local marketing efforts, and act as a brand ambassador. The role emphasizes customer service, teamwork, and adaptability within a lively animal-loving culture.