Veterinary Client Experience Host

Modern Animal, Inc.; Walnut Creek (CA); Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, vision, dental

401k savings plan

Generous paid time off

Paid parental leave

Free pet membership and discounts

Uniform allowance

Collaborative team environment

Job summary

Modern Animal in Walnut Creek is seeking a Host to join our veterinary team. You’ll be the first point of contact working with vets and clients to deliver an exceptional experience, manage appointments, and support local marketing efforts.

This role emphasizes strong communication, adaptability, and teamwork within a friendly, inclusive culture. The position includes hospital-wide collaboration, brand representation, and daily operations support to ensure a clean, efficient clinic environment

Qualifications

• Excellent verbal and written communication skills.
• Passion for customer service.
• Strong work ethic with emphasis on organization.
• Adaptability and open-mindedness.
• Team player mentality and a friendly disposition.

Responsibilities

• Facilitating member appointments.
• Working closely with technology.
• Acting as a liaison between our in clinic team and clients.
• Ensuring clinic cleanliness.
• Staying active, including moving and lifting packages.
• Partnering with marketing for local efforts and events.
• Acting as a Modern Animal brand ambassador.
• Living the company culture and promoting work-life balance.

Skills

Verbal communication

Written communication

Customer service

Organizational skills

Team player

Adaptability

Brand ambassador

Customer liaison

Job description

Modern Animal in Walnut Creek is seeking a Host to join our veterinary team. You’ll be the first point of contact working with vets and clients to deliver an exceptional experience, manage appointments, and support local marketing efforts.

This role emphasizes strong communication, adaptability, and teamwork within a friendly, inclusive culture. The position includes hospital-wide collaboration, brand representation, and daily operations support to ensure a clean, efficient clinic environment