Veterinary CSR Supervisor - Lead & Elevate Client Care

Tufts Veterinary Emergency Service; Walpole (MA); On-site; USD 39,950 - 46,838; Full time

Job summary

Tufts Veterinary Emergency Service in Walpole, MA is seeking a full-time leader for their Customer Service Representative team. This role emphasizes professionalism, team development, and exceptional client care.

Ideal candidates should possess a high school diploma, significant leadership experience in the veterinary field, and a strong commitment to customer service. Responsibilities include staff motivation, client care management, and departmental oversight.

Join us in creating a supportive environment that prioritizes excellence in patient care.

Qualifications

• Minimum of 3 years leadership or supervisory experience.
• Minimum of 3 years working in the veterinary field.
• Minimum of 5 years customer service experience.

Responsibilities

• Perform all duties and tasks required of a CSR.
• Motivate, inspire, and empower staff.
• Ensure optimal client care by providing clear expectations and direction.
• Monitor and give frequent feedback to staff.
• Participate in recruitment and retention, including interviewing applicants.

Skills

Leadership skills

Interpersonal skills

Customer service

Multi-tasking ability

Communication skills

Education

High school diploma or equivalent

Job description

Tufts Veterinary Emergency Service in Walpole, MA is seeking a full-time leader for their Customer Service Representative team. This role emphasizes professionalism, team development, and exceptional client care.

Ideal candidates should possess a high school diploma, significant leadership experience in the veterinary field, and a strong commitment to customer service. Responsibilities include staff motivation, client care management, and departmental oversight.

Join us in creating a supportive environment that prioritizes excellence in patient care.