Client Services Lead — Veterinary Office (Flexible Schedule)

Accreditation Council for Graduate Medical Education; Medway (MA); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Electronic Medical Records

Medical, Dental & Vision Insurance

401(k) with matching options

Paid Time Off

CE Allowance

Employee Pet Discounts

Life Insurance

Flexible scheduling options

Job summary

Medway Animal Hospital in Medway, MA is seeking a Client Service Representative Supervisor to lead our reception team and ensure outstanding client and patient experiences. You will serve as the first and last point of contact for clients while guiding the team to deliver friendly, efficient service.

Ideal candidates have at least 3 years of customer service, 1 year of veterinary exposure, and 1–2 years of leadership experience, with strong communication, organization, and empathy.

Qualifications

• High school diploma is required.
• Degree in veterinary or related field preferred.
• Minimum 3 years of customer service experience.
• At least 1 year of veterinary experience.
• 1-2 years of leadership or supervisory experience preferred.
• Strong communication and organizational skills.

Responsibilities

• Answer phone calls and emails promptly with professional, friendly service.
• Schedule appointments based on patient needs and veterinarian availability.
• Send appointment reminders, confirmations, and follow-ups using electronic systems.
• Greet clients warmly and ensure a positive visit experience.
• Maintain accurate electronic medical records and process billing transactions.
• Recruit, onboard, and train new reception team members.
• Provide mentorship, coaching, and performance feedback.
• Audit end-of-day procedures and maintain training materials.
• Foster a culture of accountability, teamwork, and exceptional customer service.

Skills

Communication

Customer service

Leadership

Empathy

Team mentorship

Scheduling

Record keeping

Education

High school diploma

Veterinary degree

Tools

EMR software

Billing & payments software

Job description

Medway Animal Hospital in Medway, MA is seeking a Client Service Representative Supervisor to lead our reception team and ensure outstanding client and patient experiences. You will serve as the first and last point of contact for clients while guiding the team to deliver friendly, efficient service.

Ideal candidates have at least 3 years of customer service, 1 year of veterinary exposure, and 1–2 years of leadership experience, with strong communication, organization, and empathy.