Veterinary Client Services Supervisor - Emergency & Critical Care

University of Florida; Gainesville (FL); On-site; USD 36,000 - 40,000; Full time

Job summary

University of Florida is seeking a Veterinary Client Services Supervisor for the Emergency & Critical Care unit on main campus in Gainesville. This role leads a team of 7–9 full-time employees with additional part-time staff, ensuring excellent client service and smooth operations during high-stress periods.

The successful candidate will have an Associate's degree (or equivalent experience), strong communication skills, and experience with budgeting and staff scheduling to support quality

Qualifications

• Associates degree plus 2 years relevant experience, or high school diploma plus 4 years relevant experience.
• Familiarity with medical terminology and anatomy is preferred.
• Ability to operate computer systems and MS Office suite, including Excel.

Responsibilities

• Supervise 7–9 full-time staff and several part-time team members at the Emergency & Critical Care Client Services desk.
• Provide exceptional client service and maintain professional image under high-stress conditions.
• Coordinate scheduling, staffing, and budgets to ensure adequate coverage and quality patient care.
• Communicate effectively with patients, staff, and care teams; build relationships and resolve issues promptly.

Skills

Medical terminology

Anatomy knowledge

Budgeting

Staff scheduling

Customer service

Excel

Computer literacy

Education

Associate's degree

High school diploma + 4 years experience alternative

Tools

Office software (Excel)

Job description

Veterinary Client Services Supervisor - Emergency & Critical Care

Job No: 541680

Work Type: Full Time

Location: Main Campus (Gainesville, FL)

Categories: Executive/Director/Management

Department: 28319000 - VM-SAH CUSTOMER SERVICE

Job Description

Classification Title: Vet Client Services Supervisor (TEAMS)

Classification Minimum Requirements: Associate's degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

Job Description: Are you passionate about quality patient care and providing excellent client service? The UF Small Animal Hospital is seeking a highly-motivated supervisor to join our Emergency & Critical Care team.

The supervisor oversees approximately 7-9 full-time team members along with several part-time team members that work for our Emergency & Critical Care Client Services desk. This position requires a composed, sincere individual capable of handling a wide variety of situations even under the most stressful conditions. The individual should be highly motivated and well-organized, and must possess good public relations skills, excellent communication skills, a strong financial background, and the initiative to problem solve. This role requires good interpersonal and active listening skills, confidence in handling customer interactions, experience with relationship building, and the ability to project a professional image.

This position is considered essential personnel, and the individual will be expected to work holidays on a rotating schedule as well as potentially weekends and other days or shifts in order to adequately staff the hospital.

Expected Salary

$26 - $29/hour

Required Qualifications

Associate's degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

Preferred

• Knowledge of medical terminology, anatomy, and terminology.
• Knowledge of the equipment and materials used and their availability and applications. Ability to operate a computer and utilize office suite software such as excel
• Experience with budgets and staff scheduling
• Demonstrate consistent professional conduct and meticulous attention to detail.
• Excellent verbal and written communication skills as well as interpersonal skills with patients, staff, and other members of the patient care team
• Able to work in a team environment and collaborate with a variety of personnel in a positive manner
• Ability to effectively maintain a working environment while in stressful situations
• Critical thinking skills and a positive attitude
• Able to think independently and demonstrate good problem solving skills

Health Assessment Required

Yes; Must be able to lift a minimum of 40 lbs, bend, kneel, pull, push, twist and stand for an extended period of time.

Applications Close

15 October 2026

Our Commitment

The University of Florida is an Equal Employment Opportunity Employer.

Hiring is contingent on eligibility to work in the U.S. The University of Florida is a public institution and is subject to all requirements under Florida Sunshine and Public Record laws. If an accommodation due to a disability is needed to apply for this position, please call 352-392-2477 or the Florida Relay System at 800-955-8771 (TDD) or visit Accessibility at UF.

This position is eligible for Veteran's preference.