Emergency Client Service Representative (Part-Time)

Inside Higher Ed; Gainesville (FL); On-site; USD 23,419 - 27,552; Part time

Job summary

A leading public institution is seeking a part-time Emergency Client Service Representative to support emergency services at its Small Animal Hospital. The role demands excellent communication and problem-solving skills, providing a critical link between clients and staff for smooth client visits. The ideal candidate should have a high school diploma, strong interpersonal skills, and the ability to handle customer interactions with empathy and professionalism. The position offers a salary range of $17-$20 per hour and requires lifting a minimum of 40 lbs.

Qualifications

• Ability to empathize with distressed clients.
• Must be organized and possess strong public relation skills.
• Ability to handle customer interactions confidently.

Responsibilities

• Facilitate client visits and direct communications.
• Act as a liaison between clients and staff.
• Support efficiency and solve problems in a busy environment.

Skills

Excellent communication skills

Problem solving

Public relation skills

Active listening

Relationship building

Strong interpersonal skills

Enthusiastic team player

Education

High school diploma or equivalent

Job description

Job No: 538016

Work Type: Part Time

Location: Main Campus (Gainesville, FL)

Categories: Office/Administrative/Fiscal Support, Veterinary Medicine/Animal Care

Department: 28319000 - VM-SAH CUSTOMER SERVICE

Classification Title: Emergency Client Service Representative (Part-Time)

Classification Minimum Requirements: High school diploma or equivalent and one-year relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Job Description

The UF Small Animal Hospital Client Services is recruiting for Client Service Representatives supporting our emergency services. We are looking for excellent communicators who thrive in a busy environment with many opportunities to problem solve, communicate, and support efficiency on a daily basis. These positions are integral members of the patient care team and act as a point person for communication with clients, referring veterinarians, and other areas of the hospital.

This position is responsible for facilitating client visits, directing communications with clients during their visit, and acting as a liaison between the client and the staff to ensure the visit goes smoothly. Individual must possess the ability to empathize with clients that are distressed by long waits, scheduling glitches, and other problems. Individual should genuinely care about people and animals, possess excellent communication skills, be highly organized, have strong public relation skills, the initiative to problem solve, active listening skills, confidence in handling customer interactions, relationship building skills, strong interpersonal skills, and project a professional image. Must be outgoing, full of enthusiasm and a team player.

Available Shifts

• Thurs & Fri 8:30pm to 7am

Expected Salary: $17-$20 /hr

Special Instructions To Applicants

In order to be considered, you must upload your cover letter and resume.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required

Yes; Must be able to lift a minimum of 40 lbs, bend, kneel, pull, push, twist and stand for an extended period of time.

Applications Close: 25 February 2026

To apply: https://explore.jobs.ufl.edu/en-us/job/538016

The University of Florida is an Equal Employment Opportunity Employer.

Hiring is contingent on eligibility to work in the U.S. The University of Florida is a public institution and is subject to all requirements under Florida Sunshine and Public Record laws. If an accommodation due to a disability is needed to apply for this position, please call 352-392-2477 or the Florida Relay System at 800-955-8771 (TDD) or visit Accessibility at UF.