Veterinary Client Services Supervisor

Inside Higher Ed; Gainesville (FL); On-site; USD 30,307 - 35,817; Full time

Job summary

A leading institution in education is seeking a Veterinary Client Services Supervisor in Gainesville, Florida. The role requires overseeing staff, ensuring high-quality client service, and managing problem-solving in a fast-paced environment. A minimum of an Associate's degree and two years of relevant experience is required. Strong interpersonal and critical thinking skills are essential. Competitive salary offered, with responsibilities including oversight of the emergency and critical care client services desk.

Qualifications

• 2 years of relevant experience required with an Associate's degree.
• 4 years of relevant experience required with a high school diploma or equivalent.
• Ability to work in stressful situations.

Responsibilities

• Oversee a team of 7-9 full-time staff.
• Ensure excellent client service and quality patient care.
• Handle customer interactions and problem-solving.

Skills

Knowledge of medical terminology

Excellent verbal communication

Team collaboration

Critical thinking skills

Problem-solving skills

Education

Associate's degree

High school diploma or equivalent

Tools

Office suite software (Excel)

Job description

Overview

Job No: 538778

Work Type: Full Time

Location: Alternate Work Locations: Off-Campus Work Location

Categories: Communications/Public Relations/Marketing, Office/Administrative/Fiscal Support, Veteran's Preference Eligible, Veterinary Medicine/Animal Care

Department: 28319000 - VM-SAH CUSTOMER SERVICE

Job Title

Veterinary Client Services Supervisor

Minimum Requirements

Classification Minimum Requirements: Associate's degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

Responsibilities

Are you passionate about quality patient care and providing excellent client service? The UF Small Animal Hospital is seeking a highly-motivated supervisor to join our Emergency & Critical Care team.

The supervisor oversees approximately 7-9 full-time team members along with several part-time team members that work for our Emergency & Critical Care Client Services desk. This position requires a composed, sincere individual capable of handling a wide variety of situations even under the most stressful conditions. The individual should be highly motivated and well-organized, and must possess good public relations skills, excellent communication skills, a strong financial background, and the initiative to problem solve. This role requires good interpersonal and active listening skills, confidence in handling customer interactions, experience with relationship building, and the ability to project a professional image.

This position is considered essential personnel, and the individual will be expected to work holidays on a rotating schedule as well as potentially weekends and other days or shifts in order to adequately staff the hospital.

Salary

Expected Salary: $22.00-$26.00/hr

Qualifications

Required Qualifications: Associate's degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

Preferred: Knowledge of medical terminology, anatomy, and terminology.

• Knowledge of the equipment and materials used and their availability and applications. Ability to operate a computer and utilize office suite software such as Excel
• Experience with budgets and staff scheduling
• Demonstrate consistent professional conduct and meticulous attention to detail.
• Excellent verbal and written communication skills as well as interpersonal skills with patients, staff, and other members of the patient care team
• Able to work in a team environment and collaborate with a variety of personnel in a positive manner
• Ability to effectively maintain a working environment while in stressful situations
• Critical thinking skills and a positive attitude
• Able to think independently and demonstrate good problem-solving skills

Special Instructions To Applicants

In order to be considered, you must upload your cover letter and resume.

Application Details

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

This position is eligible for Veteran's preference. If you are claiming Veteran's preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

Health Assessment Required

Yes; Must be able to lift a minimum of 40 lbs, bend, kneel, pull, push, twist and stand for an extended period of time.

Applications Close

25 February 2026

How to Apply

To apply, visit https://explore.jobs.ufl.edu/en-us/job/538778

Our Commitment

The University of Florida is an Equal Employment Opportunity Employer.

Hiring is contingent on eligibility to work in the U.S. The University of Florida is a public institution and is subject to all requirements under Florida Sunshine and Public Record laws. If an accommodation due to a disability is needed to apply for this position, please call 352-392-2477 or the Florida Relay System at 800-955-8771 (TDD) or visit Accessibility at UF.

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