Veterinary Client Services Supervisor

University of Florida; Gainesville (FL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Pet discounts

Health benefits

Professional development assistance

Employee discount

Job summary

University of Florida Veterinary Hospital at the World Equestrian Center seeks a Veterinary Client Services Supervisor to lead client-facing operations for both equine and small animal clients. You will coach staff, handle escalated concerns, and partner with hospital leadership to elevate service delivery.

The role emphasizes professional communication, teamwork, and operational excellence in a busy veterinary environment. A post-offer health assessment and background check are required.

Qualifications

• Associates degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience.
• Knowledge of medical terminology, anatomy, and terminology.
• Ability to operate a computer and office suite (Excel).

Responsibilities

• Lead and coach team; address escalated client concerns and improve service delivery.
• Support both equine and small animal clients while shaping the client experience.
• Collaborate with hospital leadership to continually improve client service.
• Assist with staff scheduling and operational efficiency.

Skills

Medical terminology

Anatomy knowledge

Scheduling

Communication skills

Problem solving

Team collaboration

Education

Associate's degree

Tools

Excel

Job description

Veterinary Client Services Supervisor

Job No: 541597
Work Type: Full Time
Location: Marion
Categories: Veteran's Preference Eligible, Veterinary Medicine/Animal Care
Department: 28360000 - VM-WORLD EQUESTRIAN CENTER

Job Description
Classification Title:

Vet Client Services Supervisor

Classification Minimum Requirements

Associates degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

Job Description:

The University of Florida Veterinary Hospital at the World Equestrian Center provides Small Animal Primary Care and Emergency services, as well as Equine Sports Medicine, Rehabilitation, and Diagnostic Imaging services. This role offers a unique opportunity to support both equine and small animal clients while helping shape the client experience in a growing and collaborative veterinary environment.

The ideal candidate is an experienced leader with a passion for customer service, team development, and operational excellence. This position requires a professional and composed individual who can effectively manage a variety of situations, provide coaching and guidance to team members, address escalated client concerns, and work collaboratively with hospital leadership to continuously improve service delivery. The successful candidate must possess excellent communication, organizational, and problem-solving skills while maintaining a positive attitude and professional demeanor.

Why work for UF? We know you care about your own pets as much as we do our patients, so we offer discounts for all our employees' pets. We encourage you to join our team and grow with us to make a difference.

Benefits:
The University of Florida offers competitive benefit including but not limited to;
Paid Leave and Holidays
Extensive Medical Benefits (including health, dental and vision)
Professional Development Assistance
Employee Discount

This position requires a post-offer health assessment and background check.

Minimum Qualifications:
Associate's degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

Expected Salary:

$20 - 26 /hour

Preferred

• Knowledge of medical terminology, anatomy, and terminology
• Knowledge of the equipment and materials used and their availability and applications. Ability to operate a computer and utilize office suite software such as excel
• Experience with staff scheduling
• Demonstrate consistent professional conduct and meticulous attention to detail
• Excellent verbal and written communication skills as well as interpersonal skills with patients, staff, and other members of the patient care team
• Critical thinking skills and a positive attitude
• Excellent verbal and written communication skills as well as interpersonal skills with patients, staff, and other members of the patient care team. Ability to effectively communicate with employees of various levels and responsibilities
• Able to work in a team environment and collaborate with a variety of personnel in a positive manner
• Ability to effectively maintain a working environment while in stressful situations
• Critical thinking skills and a positive attitude; Able to think independently and demonstrate good problem solving skills

Special Instructions to Applicants:

In order to be considered, you must upload your cover letter and resume.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

This position is eligible for Veteran's preference. If you are claiming Veteran's preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Pagefor more specific information.

Health Assessment Required:Yes; Must be able to lift a minimum of 40 lbs, bend, kneel, pull, push, twist and stand for an extended period of time.

Applications Close: 14 October 2026

To apply, visit https://explore.jobs.ufl.edu/en-us/job/541597

Our Commitment:
The University of Florida is an Equal Employment Opportunity Employer.

Hiring is contingent on eligibility to work in the U.S. The University of Florida is a public institution and is subject to all requirements under Florida Sunshine and Public Record laws. If an accommodation due to a disability is needed to apply for this position, please call 352-392- 2477 or the Florida Relay System at 800-955-8771 (TDD) or visit Accessibility at UF.









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