Veterinary Client Services Supervisor

University of Florida; Indianapolis (IN); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Paid Leave and Holidays

Medical Benefits

Professional Development Assistance

Employee Discount

Job summary

The University of Florida Veterinary Hospital at the World Equestrian Center offers Small Animal Primary Care and Emergency services, as well as Equine Sports Medicine and Diagnostic Imaging. This role focuses on supervising client services, improving the client experience, and leading a collaborative team within a busy veterinary setting.

The ideal candidate is a skilled leader with a passion for customer service, coaching, and operational excellence, able to manage escalated concerns and work

Qualifications

• Associates degree with two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience.
• Experience leading a team and coaching staff.
• Strong communication and problem-solving abilities.

Responsibilities

• Support both equine and small animal clients in a growing veterinary environment.
• Lead, coach, and develop front-office staff to ensure excellent client service.
• Collaborate with hospital leadership to continuously improve service delivery.

Skills

Medical terminology

Computer literacy

Staff scheduling

Attention to detail

Verbal communication

Interpersonal skills

Team collaboration

Critical thinking

Stress management

Education

Associate’s degree

High school diploma

Tools

Excel

Job description

Classification Minimum Requirements

Associates degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

Classification Title

Vet Client Services Supervisor

Classification Minimum Requirements

Associates degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

Job Description

The University of Florida Veterinary Hospital at the World Equestrian Center provides Small Animal Primary Care and Emergency services, as well as Equine Sports Medicine, Rehabilitation, and Diagnostic Imaging services. This role offers a unique opportunity to support both equine and small animal clients while helping shape the client experience in a growing and collaborative veterinary environment.

The ideal candidate is an experienced leader with a passion for customer service, team development, and operational excellence. This position requires a professional and composed individual who can effectively manage a variety of situations, provide coaching and guidance to team members, address escalated client concerns, and work collaboratively with hospital leadership to continuously improve service delivery. The successful candidate must possess excellent communication, organizational, and problem-solving skills while maintaining a positive attitude and professional demeanor.

Why work for UF? We know you care about your own pets as much as we do our patients, so we offer discounts for all our employees’ pets. We encourage you to join our team and grow with us to make a difference.

Benefits

The University of Florida offers competitive benefit including but not limited to;

• Paid Leave and Holidays
• Extensive Medical Benefits (including health, dental and vision)
• Professional Development Assistance
• Employee Discount

This position requires a post-offer health assessment and background check.

Minimum Qualifications

Associate’s degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

Expected Salary

$20 - 26 /hour

Preferred

• Knowledge of medical terminology, anatomy, and terminology
• Knowledge of the equipment and materials used and their availability and applications. Ability to operate a computer and utilize office suite software such as excel
• Experience with staff scheduling
• Demonstrate consistent professional conduct and meticulous attention to detail
• Excellent verbal and written communication skills as well as interpersonal skills with patients, staff, and other members of the patient care team
• Critical thinking skills and a positive attitude
• Excellent verbal and written communication skills as well as interpersonal skills with patients, staff, and other members of the patient care team. Ability to effectively communicate with employees of various levels and responsibilities
• Able to work in a team environment and collaborate with a variety of personnel in a positive manner
• Ability to effectively maintain a working environment while in stressful situations
• Critical thinking skills and a positive attitude; Able to think independently and demonstrate good problem solving skills

Health Assessment Required: Yes; Must be able to lift a minimum of 40 lbs, bend, kneel, pull, push, twist and stand for an extended period of time.