Veterinary Client Care Specialist

GoodVets; Washington (District of Columbia); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with Company Match

Paid time off

Employee discounts on veterinary care

Job summary

GoodVets in Washington, DC is seeking a Customer Service Representative (CSR) to greet clients, manage appointments, and support the clinical team with warmth and professionalism. You’ll be the first and last impression, coordinating check-ins/outs, answering phones, and ensuring accurate invoicing in a fast-paced veterinary environment.

This role emphasizes empathy, clear communication, and teamwork. Evening and weekend availability is required; prior veterinary front-desk experience is

Qualifications

• Front-desk experience in veterinary or medical settings preferred but not required.
• Availability to work evenings and weekends is required.
• Strong communication and interpersonal skills.
• Comfort in a fast-paced environment with multiple priorities.
• Willingness to learn practice management software and Windows-based systems.
• Positive, team-first attitude and a passion for welcoming environments.

Responsibilities

• Deliver elevated customer service with warmth and professionalism.
• Greet clients and manage check-in/check-out with care.
• Answer and triage phone calls using a multi-line system.
• Schedule appointments, procedures, and follow-ups with the clinical team.
• Process payments and ensure accurate invoicing.
• Monitor patient and client flow throughout the day.

Skills

Customer service

Communication

Multitasking

Team player

Empathy

Windows OS

Tools

Practice management software

Windows-based systems

Job description

GoodVets in Washington, DC is seeking a Customer Service Representative (CSR) to greet clients, manage appointments, and support the clinical team with warmth and professionalism. You’ll be the first and last impression, coordinating check-ins/outs, answering phones, and ensuring accurate invoicing in a fast-paced veterinary environment.

This role emphasizes empathy, clear communication, and teamwork. Evening and weekend availability is required; prior veterinary front-desk experience is