Veterinary Client Experience Specialist — Growth & Benefits

Innovetive PetCare; Crozet (VA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Training & Career development

Health benefits

Pet care discounts

Paid time off

401(k) with match

Job summary

Animal Wellness Center in Crozet, VA is hiring a Veterinary Client Service Representative to be the first friendly face for clients and patients. You will handle front-desk duties, scheduling, records, and payments while supporting a compassionate team of veterinarians and technicians.

We value organized, service-driven individuals who enjoy helping people and animals. Prior veterinary CSR experience is a plus, but outstanding customer service skills from other fields are welcome.

Qualifications

• High school diploma or equivalent.
• Weekend availability as needed.
• Previous veterinary reception experience is preferred but not required.
• Strong customer service experience in veterinary, medical, hospitality, retail, or another client-focused environment is welcomed.
• Excellent communication and interpersonal skills.

Responsibilities

• Welcome clients and patients with warmth, professionalism, and compassion.
• Answer incoming phone calls and schedule appointments efficiently.
• Obtain and document accurate patient histories.
• Process invoices and payments accurately.
• Verify vaccination status and required testing.
• Communicate patient arrivals and treatment needs with doctors and technical staff.
• Prepare prescriptions, prescription diets, and over-the-counter products as directed by a veterinarian.
• Maintain accurate medical records and client information.
• Support daily hospital operations to ensure a seamless client experience.

Skills

Customer service

Communication

Interpersonal skills

Organization

Tech-savvy

Veterinary reception experience

Weekend availability

Lifting up to 50 lbs

Education

High School Diploma or equivalent

Job description

Animal Wellness Center in Crozet, VA is hiring a Veterinary Client Service Representative to be the first friendly face for clients and patients. You will handle front-desk duties, scheduling, records, and payments while supporting a compassionate team of veterinarians and technicians.

We value organized, service-driven individuals who enjoy helping people and animals. Prior veterinary CSR experience is a plus, but outstanding customer service skills from other fields are welcome.