Veterinary Client Services Specialist

VCA Animal Hospitals; Thornton (CO); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid vacation

401(k)

Pet discounts

Competitive pay

Job summary

VCA Animal Hospitals is seeking a friendly front desk associate to greet clients, answer phones, schedule appointments, and guide clients and their pets to exam rooms. The role includes processing payments, explaining fees, and recommending products.

Strong customer service and communication skills are essential, with high school diploma and Microsoft Office proficiency. Weekend/evening availability and the ability to lift up to 40 lbs are required.

Qualifications

• Customer Service experience required, Veterinary experience a plus.
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people—as well as awareness and understanding of others’ reactions
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem-solving
• Proficiency in Microsoft Office
• Schedule flexibility to include Saturdays and evenings.
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

Responsibilities

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care
• Managing medical records, charts, reports and correspondence

Skills

Excellent listening and communication

Customer Service experience

Microsoft Office

Schedule flexibility

Lift up to 40 lbs

Compassion for pets and people

Decision-making skills

Problem-solving

Veterinary experience

Education

High School Diploma/GED or equivalent

Job description

VCA Animal Hospitals is seeking a friendly front desk associate to greet clients, answer phones, schedule appointments, and guide clients and their pets to exam rooms. The role includes processing payments, explaining fees, and recommending products.

Strong customer service and communication skills are essential, with high school diploma and Microsoft Office proficiency. Weekend/evening availability and the ability to lift up to 40 lbs are required.