Veterinary Client Care Associate - Flexible Scheduling

Hall Veterinary Clinic; Gaylord (MI); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Flexible schedules

Career development

Employee Assistance Program

Referral program

Job summary

Hall Veterinary Clinic in Gaylord, MI is seeking a Client Service Representative to deliver an exceptional client experience. The CSR handles reception, schedules, records maintenance, and various administrative tasks while ensuring accurate veterinary records and billing processes.

Responsibilities include opening/closing procedures, greeting clients, processing payments, updating files, and coordinating appointments.

Qualifications

• HS diploma or equivalent required.
• Previous veterinary experience preferred.
• Willingness to work weekends and holidays.

Responsibilities

• Leads opening/closing procedures per instructions.
• Maintains front desk, waiting area, and exam rooms clean and presentable.
• Processes cash, checks, and payments; manages billing tasks.
• Schedules appointments and coordinates clinic workflow.
• Updates client/patient files and sends client correspondence.
• Sends reminders and conducts follow-ups with clients.
• Supports daily business posting and data entry.
• Greets clients with a warm, friendly demeanor and ensures a positive visit.

Skills

Patience & Compassion

Collaboration & Teamwork

Communication

Active Listening

Organization

Client Satisfaction

Education

High school diploma or equivalent

Job description

Hall Veterinary Clinic in Gaylord, MI is seeking a Client Service Representative to deliver an exceptional client experience. The CSR handles reception, schedules, records maintenance, and various administrative tasks while ensuring accurate veterinary records and billing processes.

Responsibilities include opening/closing procedures, greeting clients, processing payments, updating files, and coordinating appointments.