Veterinary Client Services Specialist – Flexible Shifts

ethosveterinaryhealth; Tacoma (WA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid time off

Disability insurance

Life insurance

Night differential

Job summary

Summit Veterinary Referral Center in Tacoma, WA, is seeking a Client Service Representative. You will be the first point of contact, greet clients, check them in, discuss fees and payment options, and collect deposits and payments.

The role supports a busy hospital with a friendly, professional service. This full-time position offers hourly pay between $18.00 and $23.00 plus night differential, with a flexible schedule and opportunities to contribute to a collaborative team delivering

Qualifications

• Prior experience in customer service or veterinary setting preferred, but not required.
• Excellent communication skills, both written and verbal.
• Ability to work well in a fast-paced and stressful environment.
• Detail-oriented and able to accurately manage and prioritize tasks.
• Strong problem-solving skills and ability to handle difficult situations with tact and diplomacy.
• A collaborative mindset and commitment to exceptional patient care.

Responsibilities

• Greet clients with a friendly demeanor and provide exceptional customer service
• Assess patients at arrival and determine the appropriate level of care needed for each pet
• Discuss clinic fees and payment options, and answer client questions regarding clinic services and pet care
• Communicate with veterinary technicians and veterinarians regarding patient status
• Maintain client information and medical records in an accurate and organized manner
• Work closely with veterinarians, technicians, and support teams
• Contribute to a positive, team-focused hospital culture

Skills

Customer service

Communication

Attention to detail

Teamwork

Problem-solving

Job description

Summit Veterinary Referral Center in Tacoma, WA, is seeking a Client Service Representative. You will be the first point of contact, greet clients, check them in, discuss fees and payment options, and collect deposits and payments.

The role supports a busy hospital with a friendly, professional service. This full-time position offers hourly pay between $18.00 and $23.00 plus night differential, with a flexible schedule and opportunities to contribute to a collaborative team delivering