Veterinary Client Service Representative

Thrive Pet Healthcare; Lynnwood (WA); On-site; USD 26,174 - 33,062; Full time

Benefits offered by this job

Paid time off including parental leave

Top-quality medical, dental, and vision insurance

Free exams for pets and discounts

401(k) program

Scholarship opportunities

Job summary

Thrive Pet Healthcare is looking for a full-time Veterinary Client Service Representative in Lynnwood, WA. This position involves answering calls, scheduling appointments, and providing excellent customer service in a compassionate environment.

The ideal candidate should excel in communication and multitasking, with a preference for those with veterinary clinic experience. Benefits include competitive pay, healthcare, parental leave, and educational opportunities.

Qualifications

• Ability to work well on a team as well as independently.
• Typing speed of 60–80 wpm.
• Experience in a veterinary clinic preferred.

Responsibilities

• Answer the phone, differentiate between routine and emergency cases.
• Schedule appointments and greet clients.
• Exemplify the quality of care provided to clients.
• Show empathy and stay calm in emergency situations.

Skills

Excellent communication skills

Multitasking abilities

Impeccable customer service skills

Positive attitude

Job description

Veterinary Client Service Representative – Full-time: Sunday–Tuesday 3:30 PM–6 AM • Lynnwood, WA

The Veterinary Specialty Center of Seattle, a Thrive Pet Healthcare Partner, is a 24‑hour Emergency and Critical Care and Specialty hospital that provides collaborative care across Emergency & Critical Care, Neurology, Surgery, Internal Medicine, Cardiology, Oncology, and Radiology.

Job Responsibilities

• Answer the phone, differentiate between routine and emergency cases, schedule appointments, greet clients, admit and check out patients, process payments, and manage financial information.
• Communicate information between clients and staff and ensure a warm, welcoming impression while handling multiple tasks with interruptions.
• Exemplify the quality of care provided and communicate this to clients, explaining services and recommendations.
• Show empathy, remain compassionate and well‑mannered, and stay calm in emergency situations.

Experience & Skills Required

• Excellent communication skills.
• Ability to work well on a team as well as independently.
• Impeccable customer service skills.
• Multitasking abilities.
• Positive attitude.
• Typing speed 60–80 wpm.
• Experience in a veterinary clinic preferred.

Benefits – Our Care in Action

• Competitive compensation: $19–$24 /hr, with review based on performance and growth.
• Paid time off, including 8 weeks of full‑pay parental leave, bereavement, and time off for new pet adoption.
• Top‑quality medical, dental, and vision insurance plus health savings account and flexible spending account.
• Pet perks: free exams, discounts at all Thrive locations.
• Supplemented backup and ongoing care support for children, adults, and pets.
• Mental health benefits including coaching and therapy sessions.
• 401(k) program.
• Continuing education and development support through a library of free CE courses and 3 days PTO to complete.
• Scholarship opportunities.

Compensation negotiable based on credentials and experience, with an hourly pay rate starting at $19–$24 per hour.