Client Service Representative - Tacoma, WA

Soundviewvet; Tacoma (WA); On-site; USD 23,598 - 25,485; Full time

Benefits offered by this job

401(k) matching

Health Insurance

Tuition Support Program

Paid Time Off / Sick Time

Employee Assistance Program

Job summary

A veterinary hospital in Tacoma is seeking a Client Service Representative to join their front desk team. You will play a crucial role in creating positive experiences for clients and their pets, answering calls, scheduling appointments, and managing patient records. The ideal candidate should have strong customer service skills and experience in a fast-paced environment. This full-time role offers competitive pay and a supportive culture that values teamwork and personal development.

Qualifications

• Experience in customer service or similar role is preferred.
• Ability to handle multiple tasks in a fast-paced environment.
• Strong organizational skills and attention to detail.

Responsibilities

• Answer phones and schedule appointments.
• Greet clients with a welcoming tone.
• Handle invoicing and payments.
• Maintain medical records.

Skills

Customer service skills

Communication

Confidentiality

Job description

Client Service Representative - Tacoma, WA

Soundview Veterinary Hospital is hiring a Client Service Representative to join our front desk team. Our CSRs are the face of our practice, playing an important part in our community reputation and supporting our clients and patients with great customer service.

• Role: Client Service Representative
• Status: Full-time
• Salary: $17.13–$18.50 per hour
• Schedule: Four 10‑hour shifts per week: Monday, Tuesday, Thursday, Friday

We strive to cultivate a supportive, fun environment that encourages camaraderie and opportunities to learn and grow. In addition to practicing excellent medicine with exceptional people, Soundview offers consistent scheduling, excellent work‑life balance, and awesome benefits.

Benefits

• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full‑time only)
• 529 Savings Plan
• Tuition Support Program (full‑time only)
• Health Insurance: medical, dental and vision (full‑time only)
• Supplemental insurance: accident, critical illness, hospital, short‑term and long‑term disability, legal plan, and life insurance (full‑time only)
• Paid Time Off / Sick Time
• Free/discounted lab work for employee pets
• Pet discounts on services and products
• Quarterly Team Rewards Bonus Program
• Continuing education allowance
• Six paid holidays (full‑time only)
• Employee Assistance Program
• Employee discount program

Responsibilities

• Answer phones professionally, look up client information, schedule appointments, take messages, and answer client’s questions.
• Greet all clients with a smile and welcoming tone.
• Prioritize between routine cases and emergency cases and schedule accordingly.
• Generate invoicing, explain invoices to clients, and process payments.
• Maintain strict confidentiality regarding clients and patients.
• Know and use medical abbreviations to make appropriate notes in patient records and appointment notes.
• Maintain medical records and understand medical record filing systems.
• Count and record cash flow and prepare bank deposits.

What else is in it for you?

• A clinic culture dedicated to positivity, support, and mental well‑being.
• Mentoring and support as you grow and advance your career – The more you know, the better off we all are!

Come join our team! We look forward to your contributions toward a meaningful mission where you will make a difference in the lives of pets and their owners. Apply now!

Diversity, equity, and inclusion are core values at Soundview Veterinary Hospital and VetCor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.