Veterinary Client Services Specialist – 24/7 ER

Thrive Pet Healthcare; Columbia (SC); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision insurance

Pet perks (free exams, discounts)

401(k) with employer contribution

Job summary

South Carolina Veterinary Specialists & Emergency Care (SCVSEC) seeks a compassionate Client Service Representative to be the first and last contact for clients, pets, and families. You will play a pivotal role in delivering an exceptional experience in a fast-paced, 24/7 specialty and emergency setting.

This full-time position includes swing and overnight shifts, with opportunities for higher pay based on experience and credentials, and a supportive team culture focused on collaboration and

Qualifications

• A compassionate, service-minded attitude with a focus on client experience.
• Experience in veterinary client service is preferred.
• Ability to remain calm and professional during stressful situations.
• Strong communication and professional presentation.

Responsibilities

• Create exceptional experiences for clients, patients, and referral partners.
• Welcome clients and guide them through check-in, treatment, and discharge.
• Answer and prioritize incoming calls with professionalism and empathy.
• Monitor client flow to ensure a positive hospital experience.
• Maintain accurate client and patient records; audit EMRs for accuracy.
• Process financial transactions accurately and efficiently.
• Educate clients by communicating important information.

Skills

Customer service

Communication

Teamwork

Attention to detail

Compassion

Empathy

Conflict resolution

Job description

South Carolina Veterinary Specialists & Emergency Care (SCVSEC) seeks a compassionate Client Service Representative to be the first and last contact for clients, pets, and families. You will play a pivotal role in delivering an exceptional experience in a fast-paced, 24/7 specialty and emergency setting.

This full-time position includes swing and overnight shifts, with opportunities for higher pay based on experience and credentials, and a supportive team culture focused on collaboration and