Client Service Representative

Thrive Pet Healthcare; Shadow Brook (SC); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, Vision Insurance

401(k) with Employer Contribution

Continuing Education & Professional De

Job summary

South Carolina Veterinary Specialists & Emergency Care (SCVSEC) is seeking a compassionate Client Service Representative to be the first and last contact for clients. You will support a 24/7 specialty and emergency hospital and help guide families through check-in, treatment, and discharge with care and professionalism.

Competitive pay ranges from $16 to $19 per hour, with potential for higher pay based on experience and credentials.

Qualifications

• Compassionate, service-minded candidate with strong client interaction skills.
• Previous veterinary client service experience preferred.
• Demonstrates professionalism, empathy, and clear communication in stressful situations.

Responsibilities

• Create exceptional experiences for clients, patients, and referring partners.
• Guide clients through check-in, treatment, and discharge processes.
• Answer and prioritize calls with empathy and efficiency.
• Maintain accurate client/patient records and audit EMR entries.
• Process financial transactions accurately and efficiently.
• Collaborate with hospital staff to ensure seamless patient care.

Skills

Client service experience

Excellent communication

Empathy and compassion

Attention to detail

Teamwork

Adaptability

Job description

Description

Client Service Representative

Make a difference when it matters most.

At South Carolina Veterinary Specialists & Emergency Care (SCVSEC), every interaction matters. As the first and last point of contact for pets and their families, our Client Service Representatives play a vital role in creating an exceptional experience during some of life's most stressful moments.

We are seeking a compassionate, positive, and service-minded Client Service Representative who thrives in a fast-paced environment and takes pride in delivering exceptional experiences to clients, patients, and colleagues alike.

Competitive compensation of $16-$19 per hour, with opportunities for higher pay based on experience, credentials, and demonstrated skills. The final compensation package will be determined based on a variety of factors, including skills, qualifications, and experience.

What Makes You a Great Fit?

The ideal candidate:

• Enjoys building meaningful connections with clients and colleagues
• Has a passion for delivering exceptional customer service
• Thrives in a fast-paced environment while maintaining strong attention to detail
• Communicates clearly, professionally, and compassionately
• Remains calm and focused during challenging or emotional situations
• Welcomes feedback and is committed to continuous learning and personal growth
• Demonstrates integrity, accountability, and sound judgment
• Embraces teamwork and contributes positively to a supportive culture
• Is adaptable and flexible in meeting the needs of a 24/7 specialty and emergency hospital
• Has previous veterinary client service experience (preferred)

About the Role

As a Client Service Representative, you are much more than a receptionist. You are an advocate, problem solver, communicator, and source of reassurance for pet families during critical moments. Your compassion and professionalism directly impact the experience of every client and patient who walks through our doors.

Our Client Service Team is known for its collaboration, professionalism, and genuine support of one another. We celebrate successes together, learn from challenges, and are committed to helping every team member grow and thrive.

This is a full-time opportunity for individuals who enjoy a dynamic environment and the unique pace of specialty and emergency medicine. Scheduled hours will include a combination of swing and overnight shifts, helping us provide exceptional care 24 hours a day, 7 days a week. Some weekends and holidays are part of the regular rotation, allowing our team to share responsibilities while supporting our patients, clients, and one another.

What You'll Do

• Create exceptional experiences for clients, patients, and referring veterinary partners
• Welcome clients and guide them through the check-in, treatment, and discharge process
• Answer and prioritize incoming phone calls with professionalism, efficiency, and empathy
• Monitor client flow to ensure a smooth and positive hospital experience
• Maintain accurate and complete client and patient records
• Audit electronic medical records for accuracy and completeness
• Process financial transactions accurately and efficiently
• Support client education by helping communicate important information
• Relay accurate and complete information between clients, veterinarians, and team members
• Collaborate with hospital staff to ensure seamless patient care and client service
• Contribute to a positive, respectful, and team-oriented culture

Grow With Us

Whether you're an experienced veterinary Client Service Representative or looking to advance your career in specialty and emergency medicine, we are committed to helping you succeed.

At SCVSEC, you'll have access to ongoing training, mentorship, continuing education resources, and development opportunities designed to help you grow both personally and professionally.

Why Join South Carolina Veterinary Specialists & Emergency Care?

At SCVSEC, you'll be part of a team that is passionate about helping pets, supporting one another, and continuously raising the standard of veterinary medicine.

As a VECCS Level II and AAHA-accredited Specialty and Emergency Hospital, we combine advanced medicine with a culture rooted in kindness, collaboration, positivity, compassion, excellence, and dependability.

We believe exceptional patient care starts with exceptional team care. That's why we invest in our people, support professional growth, and foster an environment where every voice matters.

Located in Columbia, South Carolina, our hospital offers the best of both worlds: the amenities and opportunities of a growing city combined with the welcoming feel of a close-knit community. Home to the University of South Carolina and our state's capital, Columbia offers a low cost of living, abundant outdoor recreation, and a vibrant culture.

Benefits: Our Care in Action

We provide comprehensive benefits designed to support your mental, physical, emotional, and financial wellbeing.

Some highlights include:

• Paid Time Off, including:
• 8 weeks of full-pay parental leave
• Bereavement leave for both human and pet family members
• Time off for new pet adoptions
• Comprehensive Medical, Dental, and Vision Insurance
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• Pet Perks, including free exams and discounts on products and services at Thrive Pet Healthcare hospitals
• Subsidized Backup and Ongoing Care Support for children, adults, and pets
• Mental Health Resources, including coaching and therapy sessions
• 401(k) with Employer Contribution
• Continuing Education & Professional Development Support, including free CE resources and in house training programs
• And so much more!

About Thrive Pet Healthcare

Thrive Pet Healthcare is one of the nation's leading veterinary healthcare organizations, providing a comprehensive continuum of care for pets through a community of more than 360 veterinary providers. Founded by veterinarians, Thrive supports its hospitals with innovative resources, professional development opportunities, and industry-leading benefits while empowering local teams to deliver exceptional patient care.

At Thrive Pet Healthcare, we celebrate the uniqueness and diversity of our team members, clients, and patients. We are committed to fostering a culture where everyone feels welcomed, valued, respected, and empowered to succeed.