Veterinary Client Services Specialist

Suveto; New York (NY); Vor Ort; USD 21.000 - 28.000; Vollzeit

Benefits dieser Stelle

Paid time off

Paid holidays

Medical insurance

Dental insurance

Vision insurance

Pet care discounts

401K with match

Zusammenfassung

Taconic Veterinary Clinic, part of the Suveto network of hospitals, is seeking an experienced Client Services Representative to join our team. Our CSRs perform basic medical, diagnostic, and laboratory procedures under the direction of a licensed veterinarian, while delivering high-quality customer service to our clients.

The CSR will support the doctors and staff, improve service delivery, and ensure clients are treated with respect and compassion.

Qualifikationen

• High School Diploma or equivalent required.
• Previous experience in client services.
• At least 1 year working within a VETERINARY FIELD is required.
• Must be computer literate; basic computer skills with ability to navigate new software.
• Excellent communication skills.
• Ability to multi-task.
• Ability to work well within a team environment.

Aufgaben

• Manage the front desk by greeting clients, checking patients in/out, scheduling rechecks and signing visitors and vendors in.
• Know vaccination protocol and common veterinary terms.
• Oversee the clinic flow.
• Manage and assist client in the euthanasia paperwork and aftercare process.
• Discuss payment choices with clients.
• Assist with daily administrative duties such as responding to client texts and emails, emailing medical records, processing medication requests, distribute daily mail and client/doctor correspondence.
• Maintain knowledge of extension numbers to reach employees throughout the network.
• Assist in emergency situations by expediting calls to triage staff members.
• Perform other job duties as assigned.

Kenntnisse

Communication

Computers

Multitasking

Teamwork

Ausbildung

High School Diploma or equivalent

1 year veterinary field experience

Jobbeschreibung

Taconic Veterinary Clinic, part of the Suveto network of hospitals, is seeking an experienced Client Services Representative to join our team. Our CSRs perform basic medical, diagnostic, and laboratory procedures under the direction of a licensed veterinarian, while delivering high-quality customer service to our clients.

The CSR will support the doctors and staff, improve service delivery, and ensure clients are treated with respect and compassion.