Veterinary Client Services Specialist

All About Animals Pet Clinic; Mahomet (IL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Employee Assistance Program

PTO (paid time off)

Holidays

Job summary

All About Animals Pet Clinic in Mahomet, IL, is seeking a Veterinary Client Services Representative to warmly welcome clients and manage front-desk duties. The role supports families from first contact through checkout, coordinating appointments, answering calls, and explaining services and financing options.

The position is full-time with varying shifts. Ideal candidates have at least one year in customer service, a high school diploma, and comfort with veterinary software.

Qualifications

• High school diploma or equivalent.
• At least one year of customer service experience.
• Healthcare or veterinary software experience (ezyVet or similar) preferred.
• Reception or hospitality experience encouraged.

Responsibilities

• Welcome clients and pets with warmth, and create a thoughtful experience from the first phone call through checkout.
• Schedule appointments, coordinate patient care, and keep the day organized as priorities change.
• Answer calls, emails, and text messages with professionalism, accuracy, and empathy.
• Help clients understand our services, preventive care recommendations, and financing options, connecting medical questions with the clinical team.
• Maintain accurate records and process invoices and payments carefully.
• Work closely with our medical, boarding, and grooming teams so clients receive clear, consistent communication.

Skills

Customer service

Education

High school diploma or equivalent

Job description

All About Animals Pet Clinic in Mahomet, IL, is seeking a Veterinary Client Services Representative to warmly welcome clients and manage front-desk duties. The role supports families from first contact through checkout, coordinating appointments, answering calls, and explaining services and financing options.

The position is full-time with varying shifts. Ideal candidates have at least one year in customer service, a high school diploma, and comfort with veterinary software.