Veterinary Client Services Specialist

172179 Lake Park Veterinary Hospital; Lake Park (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Bonuses

Paid time off

Job summary

AmeriVet is seeking a Client Service Representative (CSR) to be the friendly first and last contact for clients. You’ll manage appointments, answer calls and emails, update patient records, process payments, and help ensure a smooth flow between clients and the medical team in a fast-paced hospital environment.

The role emphasizes compassionate, patient‑focused service, effective use of scheduling software, and clear communication.

Qualifications

• High school diploma or equivalent required.
• Excellent communication and compassionate client service.
• Experience in customer service, preferably in veterinary/healthcare.

Responsibilities

• Answer calls and emails with professional, friendly service.
• Schedule appointments and manage forward bookings.
• Update client and patient records in the practice management system.
• Process billing transactions and payments (credit cards, digital payments, insurance).
• Greet clients and ensure a positive experience throughout visits.
• Promote services, promotions, and online booking options.

Skills

Communication skills

Customer service

Technology skills

Organizational skills

Education

High school diploma or equivalent

Tools

Scheduling software

Practice management system/CRM

Job description

AmeriVet is seeking a Client Service Representative (CSR) to be the friendly first and last contact for clients. You’ll manage appointments, answer calls and emails, update patient records, process payments, and help ensure a smooth flow between clients and the medical team in a fast-paced hospital environment.

The role emphasizes compassionate, patient‑focused service, effective use of scheduling software, and clear communication.