Veterinary Client Services Specialist

Thrive Pet Healthcare; Knoxville (TN); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

401(k) match

Mental health resources

Parental leave

Purr-ental leave

Backup childcare

Fertility discounts

CE courses

Pet discounts

Student loan support

Job summary

Village Veterinary Medical Center in Farragut, Tennessee is seeking a Customer Service Representative to be the welcoming front desk presence, assisting clients and patients and coordinating with the medical team. This role supports schedule coordination, record maintenance, and smooth hospital operations.

The CSR will handle payments, communications, and administrative tasks with empathy and professionalism, contributing to a positive client experience in a busy clinical environment.

Qualifications

• Experience in customer service or front desk preferred.
• Ability to manage multi-line phone system.
• Strong verbal and written communication skills.
• Compassionate client care in a veterinary setting preferred.

Responsibilities

• Greet clients and patients warmly and professionally.
• Answer and direct incoming calls.
• Schedule and confirm appointments.
• Maintain communication between clients and medical team.
• Prepare and maintain medical records.
• Process payments and financial transactions.
• Maintain a clean reception area.
• Perform administrative duties.
• Excellent verbal and written communication skills.
• Possess exceptional customer service skills.
• Effectively manage multi-line phone system.

Skills

Customer service

Communication

Organizational skills

Front desk

Job description

Village Veterinary Medical Center in Farragut, Tennessee is seeking a Customer Service Representative to be the welcoming front desk presence, assisting clients and patients and coordinating with the medical team. This role supports schedule coordination, record maintenance, and smooth hospital operations.

The CSR will handle payments, communications, and administrative tasks with empathy and professionalism, contributing to a positive client experience in a busy clinical environment.