Veterinary Client Services & Scheduling Specialist

Valley Veterinary Hospital; New Milford (CT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

401(k) matching

Student loan assistance

Health, dental, vision, life insurance

Job summary

Valley Veterinary Hospital is seeking a Client Service Representative (CSR) to be the first and last point of contact for clients. You will manage appointments, answer calls, process patient information, and ensure seamless communication between clients and our medical team.

You will also help streamline processes using our tech systems to improve access to care and create a welcoming environment for pets and their owners.

Qualifications

• High school diploma or equivalent required.
• Excellent communication skills and a strong desire to provide compassionate, client-focused service.
• Prior customer service experience, preferably in a veterinary or healthcare setting.
• Basic proficiency with technology, including scheduling software and online communication platforms.

Responsibilities

• Answer calls and emails promptly with professional, friendly service.
• Schedule appointments based on client needs and veterinarian availability, including forward booking.
• Update client and patient records in our practice management system with accuracy and efficiency.

Skills

Excellent communication

Strong organizational skills

Customer service experience

Education

High school diploma or equivalent

Tools

Scheduling software

Job description

Valley Veterinary Hospital is seeking a Client Service Representative (CSR) to be the first and last point of contact for clients. You will manage appointments, answer calls, process patient information, and ensure seamless communication between clients and our medical team.

You will also help streamline processes using our tech systems to improve access to care and create a welcoming environment for pets and their owners.