Veterinary Client Services Specialist

Manchester Veterinary Services; Manchester (MD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) retirement plan

Paid time off

Job summary

Manchester Veterinary Services, located in Manchester, Maryland, seeks a Client Service Representative to deliver compassionate front-desk support and effective client communication in person and over the phone.

The CSR will manage check-in/out, schedule appointments, maintain records, assist the veterinary team, and handle payments and prescriptions, with experience using practice software preferred.

Qualifications

• High school diploma or equivalent.
• Experience working with animals preferred; veterinary or animal care background valued.
• Basic math for cash handling, billing, and appointment management.

Responsibilities

• Greet clients and patients with professional, empathetic service.
• Check-in/out patients and coordinate with hospital staff.
• Manage client communications via phone, email, and mail.
• Assist with appointments, billing, and record maintenance.

Skills

Customer service

Communication

Empathy

Team collaboration

Education

High school diploma

Tools

Practice software

Microsoft Office

Job description

Manchester Veterinary Services, located in Manchester, Maryland, seeks a Client Service Representative to deliver compassionate front-desk support and effective client communication in person and over the phone.

The CSR will manage check-in/out, schedule appointments, maintain records, assist the veterinary team, and handle payments and prescriptions, with experience using practice software preferred.