Veterinary Client Services Specialist

Hoboken Vets Animal Clinic; Hoboken (NJ); On-site; USD 32,000 - 46,000; Full time

Job summary

Hoboken Vets Animal Clinic in Hoboken, NJ is hiring a full-time, on-site Customer Service Representative. You will be the first point of contact for clients, greet visitors, answer calls, and respond to emails.

You will manage appointments, check-in/out, process payments, and maintain accurate client and patient records, while collaborating with veterinarians and technicians to ensure a welcoming experience for pets and their families.

Qualifications

• Demonstrated skills in customer service, customer support, and customer satisfaction.
• Ability to enhance the customer experience and uphold high standards of customer service.
• Strong interpersonal, communication, and active listening skills in a client-facing environment.
• Comfort working with animals and pet guardians, with a calm and empathetic approach.
• Proficiency with scheduling systems, basic computer applications, and accurate data entry.
• High school diploma or equivalent required; additional training in customer service or veterinary administration is a plus.

Responsibilities

• Greet clients and respond to inquiries in a friendly and professional manner.
• Schedule and confirm appointments; coordinate check-in and check-out.
• Process payments and update client and patient records accurately.
• Provide clear information about clinic services and pet care instructions.
• Collaborate with veterinarians and technicians; assist with administrative tasks.
• Maintain an organized, welcoming reception area.

Skills

Customer service

Communication

Active listening

Interpersonal skills

Multitasking

Attention to detail

Data entry

Scheduling systems

Empathy

Education

High school diploma or equivalent

Tools

Scheduling software

Basic computer applications

Job description

Hoboken Vets Animal Clinic in Hoboken, NJ is hiring a full-time, on-site Customer Service Representative. You will be the first point of contact for clients, greet visitors, answer calls, and respond to emails.

You will manage appointments, check-in/out, process payments, and maintain accurate client and patient records, while collaborating with veterinarians and technicians to ensure a welcoming experience for pets and their families.