Customer Service Representative

Hoboken Vets Animal Clinic; Hoboken (NJ); On-site; USD 32,000 - 46,000; Full time

Job summary

Hoboken Vets Animal Clinic in Hoboken, NJ is hiring a full-time, on-site Customer Service Representative. You will be the first point of contact for clients, greet visitors, answer calls, and respond to emails.

You will manage appointments, check-in/out, process payments, and maintain accurate client and patient records, while collaborating with veterinarians and technicians to ensure a welcoming experience for pets and their families.

Qualifications

• Demonstrated skills in customer service, customer support, and customer satisfaction.
• Ability to enhance the customer experience and uphold high standards of customer service.
• Strong interpersonal, communication, and active listening skills in a client-facing environment.
• Comfort working with animals and pet guardians, with a calm and empathetic approach.
• Proficiency with scheduling systems, basic computer applications, and accurate data entry.
• High school diploma or equivalent required; additional training in customer service or veterinary administration is a plus.

Responsibilities

• Greet clients and respond to inquiries in a friendly and professional manner.
• Schedule and confirm appointments; coordinate check-in and check-out.
• Process payments and update client and patient records accurately.
• Provide clear information about clinic services and pet care instructions.
• Collaborate with veterinarians and technicians; assist with administrative tasks.
• Maintain an organized, welcoming reception area.

Skills

Customer service

Communication

Active listening

Interpersonal skills

Multitasking

Attention to detail

Data entry

Scheduling systems

Empathy

Education

High school diploma or equivalent

Tools

Scheduling software

Basic computer applications

Job description

Company Description Hoboken Vets Animal Clinic, established in 2019, is a full-service veterinary practice specializing in Internal Medicine, Dentistry, Specialty Surgery, and Client Education. Located in the vibrant, culturally rich mile-square city of Hoboken, NJ, the clinic serves a diverse community of pet lovers, families, and creatives. The team is committed to delivering the best possible care for clients and their pets through compassionate service and strong medical expertise. Hoboken Vets continually strives to enhance its technology and medical protocols to provide exceptional, modern veterinary care. The clinic’s culture is positive, community-focused, and driven by a genuine passion for improving pets’ health and wellbeing.
Role Description This is a full-time, on-site Customer Service Representative role based at Hoboken Vets Animal Clinic in Hoboken, NJ. The Customer Service Representative will serve as the first point of contact for clients, greeting visitors, answering phone calls, and responding to email inquiries in a friendly and professional manner. Daily responsibilities include scheduling and confirming appointments, coordinating check-in and check-out processes, processing payments, and accurately updating client and patient records. The role also involves providing clear information about clinic services, policies, and pet care instructions, while ensuring a smooth and positive experience for clients and their animals. The Customer Service Representative will collaborate closely with veterinarians and technicians, assist with administrative tasks, and help maintain an organized, welcoming reception area.
Qualifications

• Demonstrated skills in customer service, customer support, and customer satisfaction.
• Ability to enhance the customer experience and uphold high standards of customer service.
• Strong interpersonal, communication, and active listening skills in a client-facing environment.
• Comfort working with animals and pet guardians, with a calm and empathetic approach.
• Proficiency with scheduling systems, basic computer applications, and accurate data entry.
• Ability to manage multiple tasks, prioritize effectively, and maintain attention to detail in a busy clinic setting.
• Previous experience in a veterinary clinic, healthcare office, or customer-facing role is preferred.
• High school diploma or equivalent required; additional training in customer service or veterinary administration is a plus.