Veterinary Client Services Specialist

Mars Petcare; Fort Collins (CO); Hybrid; USD 23,000 - 25,000; Full time

Benefits offered by this job

Headspace app subscriptions

401k retirement savings with company 1

Health insurance

Dental insurance

Vision insurance

Paid parental leave

Vacation and sick leave

Professional development

CE allowance and CE days

Pet discounts

Liability coverage

Life insurance

Disability insurance

Extensive professional network

Job summary

VCA Fort Collins Animal Hospital in Fort Collins, Colorado, is seeking a full-time Client Service Representative who enjoys practicing advanced medicine with a cohesive, tenured team. The role requires four 10-hour shifts weekly, handling greeting, scheduling, payments, and client education while supporting AAHA-accredited hospital standards.

This position offers compensation starting at $17–$18 per hour, plus a comprehensive benefits package, professional development, pet discounts, and access

Qualifications

• Experience in customer service, preferably in medical or veterinary reception.
• Ability to handle payments and scheduling with accuracy.
• Strong communication and multitasking abilities under a fast-paced environment.
• Willingness to learn veterinary terminology and procedures.

Responsibilities

• Greeting visitors and answering telephones.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting and obtaining products and services, including prescriptions.
• Educating clients on general animal husbandry and non-medical pet care.
• Managing medical records, charts, reports and correspondence.
• Maintaining hospital cleanliness and proper facility upkeep.

Skills

Customer service

Communication

Computer skills

Billing/transactions

Willingness to learn

Job description

VCA Fort Collins Animal Hospital in Fort Collins, Colorado, is seeking a full-time Client Service Representative who enjoys practicing advanced medicine with a cohesive, tenured team. The role requires four 10-hour shifts weekly, handling greeting, scheduling, payments, and client education while supporting AAHA-accredited hospital standards.

This position offers compensation starting at $17–$18 per hour, plus a comprehensive benefits package, professional development, pet discounts, and access