Client Service Representative

VCA Animal Hospitals, Inc; Castle Rock (CO); Presencial; USD 21.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Pet care discounts

Paid time off

Wellness program

Salary negotiable

Descripción de la vacante

VCA Douglas County Animal Hospital in Castle Rock, CO is seeking a Client Service Representative. You will greet clients and their pets, manage appointments, process payments, and educate clients on pet care and products.

You’ll contribute to a friendly, efficient client experience in a busy AAHA-accredited practice. The role emphasizes teamwork, client communication, and accurate record keeping, with a commitment to exceptional patient and client service.

Formación

• Customer service functions: greet visitors, answer calls, guide clients to exam rooms.
• Explain and process payments and fees.
• Educate clients on basic pet care.
• Assist in product/service recommendations.
• Maintain accurate client records and communications.

Responsabilidades

• Greet visitors, answer phones, and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound follow-up calls to clients.
• Explain fees and process payments.
• Recommend products/services, including prescriptions.
• Provide basic pet care guidance to clients.
• Manage medical records and reports.
• Maintain a clean and organized hospital environment.

Conocimientos

Customer service

Telephone handling

Scheduling appointments

Sales/upsell

Pet care knowledge

Descripción del empleo

Client Service Representative

About us, VCA Douglas County Animal Hospital is a busy, AAHA-accredited general practice in the vibrant town of Castle Rock - located just outside of Denver. There’s always plenty to do with great restaurants, and local events like wine and art festivals, outdoor concerts, walks, runs, great shopping, and more.

One might describe our culture as hard working, fun, and like a second family open to welcoming others.

Having served the community for many years, we pride ourselves on client service and teamwork to ensure excellent patient care. We are a client based practice striving to help each client and patient to the best of our abilities.

Why We Need You

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times - both inside and outside.

Compensation and Benefits

We offer a competitive compensation and benefits package for eligible full-time employees, including:

• Medical/dental/vision insurance
• Short term/Long term disability
• Pet care discounts
• Paid time off (including holiday and sick days)
• Health and well-being program that provides resources and training
• Compensation negotiable based on experience, $15 to $20 per hour
• And much more

At VCA we are committed to diversity, equity and inclusion, and want to be a place where a diverse mix of talented people want to come, stay, and do their best work.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.