Client Service Representative

Mars Petcare; Fort Collins (CO); Hybrid; USD 23,000 - 25,000; Full time

Benefits offered by this job

Headspace app subscriptions

401k retirement savings with company 1

Health insurance

Dental insurance

Vision insurance

Paid parental leave

Vacation and sick leave

Professional development

CE allowance and CE days

Pet discounts

Liability coverage

Life insurance

Disability insurance

Extensive professional network

Job summary

VCA Fort Collins Animal Hospital in Fort Collins, Colorado, is seeking a full-time Client Service Representative who enjoys practicing advanced medicine with a cohesive, tenured team. The role requires four 10-hour shifts weekly, handling greeting, scheduling, payments, and client education while supporting AAHA-accredited hospital standards.

This position offers compensation starting at $17–$18 per hour, plus a comprehensive benefits package, professional development, pet discounts, and access

Qualifications

• Experience in customer service, preferably in medical or veterinary reception.
• Ability to handle payments and scheduling with accuracy.
• Strong communication and multitasking abilities under a fast-paced environment.
• Willingness to learn veterinary terminology and procedures.

Responsibilities

• Greeting visitors and answering telephones.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting and obtaining products and services, including prescriptions.
• Educating clients on general animal husbandry and non-medical pet care.
• Managing medical records, charts, reports and correspondence.
• Maintaining hospital cleanliness and proper facility upkeep.

Skills

Customer service

Communication

Computer skills

Billing/transactions

Willingness to learn

Job description

• VCA Fort Collins Animal Hospital located in Fort Collins Colorado is looking for a full-time CSR who enjoys practicing advanced medicine with a cohesive, tenured team. This position is full-time with approximately four 10 hour shifts a week; compensation starts at $17/hr - $18/hr based on experience. The ideal candidate for this position must be capable of navigating computer operating systems, financial transactions, possess superb customer service skills, have articulate communication, and have a willingness to expand their knowledge of the veterinary medical field. Responsibilities include but are not limited to:

• Customer service functions, including: greeting visitors and answering telephones

• Scheduling and confirming appointments

• Placing outbound calls for follow-ups and reaching out to prospective clients

• Presenting and explaining fees, including processing payments

• Recommending, selecting, and obtaining products and services, including prescriptions

• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care

• Managing medical records, charts, reports and correspondence

• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside

• Our General practice small animal hospital is AAHA accredited and practices gold-standard medicine. We offer routine and medical concern exams, general vaccinations, in-house laboratories (CBC, chemistry, HWT, FeLV/FIV tests, UA, etc.), advanced and routine send-out diagnostics through Antech, domestic and international health certification, onsite ultrasound, and digital radiographs. We also work with two board-certified radiologists for more advanced ultrasound diagnostics/procedures. Our hospital offers surgical procedures such OHE, neuter, gastropexy, splenectomy, and more. Our dental services are always performed under gas anesthesia and include: ultrasonic cleaning/polishing, full-mouth digital radiographs, complete dental charting, bonding, and extractions. For more advanced dental procedures, we partner with a board-certified small animal dentists to complete these cases in hospital.Fort Collins, Colorado offers the best of both worlds with city amenities and nature just around the corner. Explore life on the water at Horsetooth Reservoir or Boyd Lake State Park; where standup paddle boards, jet skis, kayaks, and boats are available to rent on warm summer days. Visit the Poudre Canyon for local camping and river rafting. Or simply explore our numerous bike paths and hiking trails. Looking for non-outdoor based activities? Fort Collins has you covered. Walk through historic Old Town and sample a variety of delicious cuisine or browse the local boutiques. With a short drive to the Mile High City of Denver, you can expand your options for food, drinks, museums, activates, and travel through Denver International Airport.As a member of the VCA family, eligible full-time employees will be rewarded with a competitive salary and a comprehensive benefits package, including: Health & Wellness

• Innovative associate health and wellbeing department (Headspace app subscriptions, Vault financial wellness tool, and access to additional mental health resources)

• 401k retirement savings plan with company match

• Health/dental/vision insurance, infertility benefits, gender affirmation services

• Paid parental, vacation and sick leave

• Professional Development

• Continuing Education Allowance and paid Continuing Education Days

• WOOF University - offering abundant CE for Doctors and Staff

• VCA Academy's Mentorship Program - participate as a mentee or mentor in a GP or ER setting

• Opportunities to participate in a robust Clinical Studies program

• Additional Benefits

• Up to 100% Pet Care Discount for your own pets

• 100% paid professional liability coverage

• 100% paid life insurance

• 100% paid short-term disability insurance

• Access to a network of 5,000 doctors, including more than 600 specialists

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com