Veterinary Client Services Specialist

Estrella Veterinary Hospital; Dana Point (CA); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Paid time off

Pet benefits

Job summary

Estrella Veterinary Hospital in Capistrano Beach, CA, is seeking a Full Time Client Service Representative to join our team. This fast-paced role rewards strong organization and superb customer service.

We are willing to train the right candidate. Responsibilities include greeting clients, answering calls, scheduling and confirming appointments, processing payments, maintaining digital patient files, and ensuring a welcoming lobby.

Qualifications

• Minimum of two years in customer service.
• Experience in veterinary environment preferred but not required.
• Familiarity with MS Office and practice management software preferred.
• Ability to multitask with high call volumes.
• Excellent verbal and written communication.
• Detail-oriented with cash handling accuracy.

Responsibilities

• Provide friendly, informative customer service in person and over the phone.
• Triage patient needs to appropriate staff.
• Answer multi-line phone system, schedule and confirm appointments.
• Follow up with clients regarding outstanding needs.
• Client check-in and out; process payments.
• Conduct cash control and balance at end of day.
• Create and maintain digital patient files.
• Keep the lobby clean and inviting.
• Open and close hospital per shift.
• Assist with other tasks as the team requires.

Skills

Customer service

Phone triage

MS Office

Vet software

Cash handling

Multi-tasking

Verbal communication

Written communication

Attention to detail

Tools

Vet practice software

Job description

Estrella Veterinary Hospital in Capistrano Beach, CA, is seeking a Full Time Client Service Representative to join our team. This fast-paced role rewards strong organization and superb customer service.

We are willing to train the right candidate. Responsibilities include greeting clients, answering calls, scheduling and confirming appointments, processing payments, maintaining digital patient files, and ensuring a welcoming lobby.